Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Daniel

Cleveland,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Team Lead

Walmart
Parma, ID
11.2022 - Current
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Directed and supervised team of 9 engaged in customer service and mediation development
  • Implemented process improvements that led to reduced turnaround times for critical tasks by 25% without compromising quality.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Warehouse Unloader and Quality Assurance Team

Walmart International Distribution Center
Statesboro, GA
08.2021 - 11.2022
  • Utilized equipment such as pallet jacks and forklifts, ensuring safe and efficient material handling during unloading process.
  • Collaborated with team members to unload shipments in timely manner, optimizing productivity.
  • Contributed to accurate inventory management by efficiently updating stock records after each shipment''s arrival.
  • Assisted management in conducting periodic inventory audits, reconciling discrepancies between physical stock counts and digital records.
  • Maintained safe working environment, adhering to safety protocols during unloading process.
  • Helped train new employees in safe practices and warehouse procedures.

Warehouse Lead

LTS/Lonestar Logistics
Conyers, GA
07.2020 - 07.2021
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Adhered to industry best practices for warehousing, material handling, and documentation.
  • Trained employees on equipment operation and safety protocols.
  • Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Ensured safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.

Office Manager

Hansen Restoration
Medina, OH
06.2017 - 07.2020
  • .Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Compiled general ledger entries on short schedule with 100% accuracy.

Education

Lake Erie College
Painesville, OH
2016

Skills

Time Management

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Timeline

Team Lead

Walmart
11.2022 - Current

Warehouse Unloader and Quality Assurance Team

Walmart International Distribution Center
08.2021 - 11.2022

Warehouse Lead

LTS/Lonestar Logistics
07.2020 - 07.2021

Office Manager

Hansen Restoration
06.2017 - 07.2020

Lake Erie College

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Kelsie Daniel