Kelsie Day
Dayton,OH
Summary
Board-certified Pharmacy Technician excited to bring several years of retail pharmacy experience. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
Dayton, OH
02.2025 - Current
- Educated patients on medication usage, potential side effects, and storage requirements.
- Resolved billing issues with insurance companies or other third-party payers.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Compiled customer demographic, allergy, and medical history background.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Researched and resolved prior authorization issues with third party payers as needed.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Kettering, Ohio
07.2022 - 02.2025
- Organized and maintained pharmacy area in accordance with established standards.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Provided customer service to patients regarding their prescription medications.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Organized medications for dispensing.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Customer Service Associate
Walgreens
Kettering, OH
06.2021 - 07.2022
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Answered phone calls from customers promptly and courteously.
Education
High School Diploma -
Kettering Fairmont High School
Kettering, Ohio05-2022
Skills
- Workflow management
- Customer service
- Active listening
- Attention to detail
- Team collaboration
- Organization
- Problem-solving skills
Certification
- PTCB Certified
References
References available upon request.
Timeline
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
02.2025 - Current
Senior Certified Pharmacy Technician
Walgreens Pharmacy
07.2022 - 02.2025
Customer Service Associate
Walgreens
06.2021 - 07.2022
High School Diploma -
Kettering Fairmont High School