Kelsie Eyestone
Principal Financial Group Inc
Waterloo
13
years of professional experience
Professional with strong background in disability claims analysis. Expertise in evaluating and processing claims, ensuring compliance with regulations, and working collaboratively within teams to achieve results. Known for adaptability and reliability in meeting changing needs. Skills include critical thinking, attention to detail, and effective communication.
Work History
Center Supervisor
5 Years 4 Months- Critical thinking when faced with stressful situations
- Prioritize tasks to determine order of importance
- Delegate tasks to appropriate personnel
- Implements employee recognition activities
- Monitor donor floor and employees and support needs accordingly
- Adapt to high stress situations involving donors and employees
- Promptly manage and resolve conflicts
- Consistently follows all applicable sops and standards set by the company and the center
- Participates in training new and newly promoted employees
- Constantly communicates with employees and center management
- Responsible for overseeing and developing employees
Disability Claims Analysts
2 Years 8 Months- Analyzed disability claims to ensure compliance with company policies and regulatory requirements.
- Reviewed medical documentation to determine eligibility for benefits, enhancing decision accuracy.
- Collaborated with cross-functional teams to streamline claims processing procedures, improving workflow efficiency.
- Worked with analytics tools to track performance metrics and identify areas of improvement in claim processing times and customer satisfaction rates.
- Assisted colleagues in problem-solving challenging cases through collaboration and sharing of expertise in disability assessment techniques.
- Maintained compliance with industry regulations by staying current on policy updates and implementing necessary changes.
- Applied fundamental liability concepts, practices and procedures of state or federal laws and requirements.
Lead tech
3 Months- Critical thinking when faced with stressful situations
- Prioritize tasks to determine order of importance
- Delegate tasks to appropriate personnel
- Implements employee recognition activities
- Monitor donor floor and employees and support needs accordingly
- Adapt to high stress situations involving donors and employees
- Promptly manage and resolve conflicts
- Consistently follows all applicable sops and standards set by the company and the center
- Participates in training new and newly promoted employees
- Constantly communicates with employees and center management
- Responsible for overseeing and developing employees
PCT
1 Year 1 Month- Critical thinking when faced with stressful situations
- Prioritize tasks to determine order of importance
- Delegate tasks to appropriate personnel
- Implements employee recognition activities
- Monitor donor floor and employees and support needs accordingly
- Adapt to high stress situations involving donors and employees
- Promptly manage and resolve conflicts
- Consistently follows all applicable sops and standards set by the company and the center
- Participates in training new and newly promoted employees
- Constantly communicates with employees and center management
- Responsible for overseeing and developing employees
Server Hostess Bartender
1 Year 3 Months- Delivered fast, efficient, positive service to guests
- Constantly monitored guest to ensure a satisfactory dining experience
- Completed cleaning and replenishment tasks
- Complied with cleanliness and customer service expectations
- Adapted to ever-changing work environment
Server Hostess
2 Years- Effectively communicated with management, kitchen staff and other servers
- Delivered accurate orders
- Kept a clean working area
- Remembered and recited menus and specials
- Complied with cleanliness and customer service expectations
Education
EMT-B certification
High school diploma
Skills
Promoted synergy among team members to achieve shared objectives.
Cultivated a proactive approach to work
ensuring continuous improvement and goal attainment.
Engaged in systematic analysis of issues to enhance decision-making processes and drive strategic initiatives.
Conducted thorough reviews and audits to maintain high levels of detail-oriented work.
Committed to maintaining a goal-oriented approach in all tasks and projects.
Cultivated resilience and resourcefulness to effectively manage unexpected situations and maintain productivity.
Timeline
Disability Claims Analysts
Principal Financial Group Inc
04.2023 - 12.2025Read More
Center Supervisor
BioLife Plasma Services
12.2017 - 04.2023Read More
Lead tech
BioLife Plasma Services
09.2017 - 12.2017Read More
PCT
BioLife Plasma Services
08.2016 - 09.2017Read More
Server Hostess Bartender
Barmuda Companies
05.2015 - 08.2016Read More
Server Hostess
Brown Bottle
05.2013 - 05.2015Read More
West High School
High school diploma
Read More
Hawkeye Community College
EMT-B certification
Read More