Kelsie Gley
Cheyenne,WY
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Server offering years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Overview
8
8
years of professional experience
Work History
CNA
Cheyenne Regional Medical Center - West Campus
Cheyenne, WY
08.2022 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Host
Accomplice
Cheyenne, WY
02.2022 - 06.2024
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
- Explained QR code scanning for electronic menu access.
- Helped service staff handle demand by distributing food and beverages.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
The Office Bar & Grille
Cheyenne, WY
11.2019 - 10.2021
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
Host
Applebee's Grill + Bar
Cheyenne, WY
05.2016 - 10.2016
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
Education
Some College (No Degree) - Nursing
Laramie County Community College
Cheyenne, WYSkills
- Team Collaboration
- Server Support
- Front of House Organization
- Food Allergy Awareness
- POS Software
- First Aid Training
- Customer Service
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
Timeline
CNA
Cheyenne Regional Medical Center - West Campus
08.2022 - Current
Host
Accomplice
02.2022 - 06.2024
Server
The Office Bar & Grille
11.2019 - 10.2021
Host
Applebee's Grill + Bar
05.2016 - 10.2016
Some College (No Degree) - Nursing
Laramie County Community College
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