Kelsie Heintzelman
Leavenworth
Summary
Experienced Veterinary Assistant skilled in compassion, attention to detail, and client communication to provide an excellent patient/client relationship. Works well in stressful or emotional situations, such as euthanasia and discussing end-of-life care.
Committed to delivering high-quality care, ensuring positive outcomes for clients.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant
Dog & Cat Clinic
Leavenworth, KS
09.2018 - Current
- Assisted veterinarians with examinations, procedures, treatments, and surgeries, ensuring high-quality patient care.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Provided customer support to clients, answering questions, and addressing concerns.
- Educated pet owners on preventive health measures, nutrition, pre-operative and post-operative care, quality of life and end of life care.
- Performed routine laboratory tests and diagnostics (blood testing, IV catheters, radiographs, ultrasound), ensuring accurate results for timely treatment decisions.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Veterinary Assistant
Pioneer Animal Hospital
Leavenworth, KS
05.2016 - 09.2018
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
Customer Service Representative
Family Video
Leavenworth, KS
02.2016 - 05.2016
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided exceptional customer support through effective communication and problem-solving skills.
Personal Care Assistant
Westmont of Morgan Hill
Morgan Hill, CA
01.2015 - 11.2015
- Provided compassionate care and assistance with daily living activities for residents.
- Enhanced resident engagement through organizing recreational activities and social events.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Basehor- Linwood High School
Basehor, KS05-2012
Skills
- Vaccine administration
- Laboratory procedures
- Euthanasia assistance
- Client communication
- Medical record-keeping
- Preventive & emergency care
- Proper animal safety & restraint
- Animal behavior
- Attention to detail & multitasking abilities
Languages
English
Native or Bilingual
Timeline
Veterinary Assistant
Dog & Cat Clinic
09.2018 - Current
Veterinary Assistant
Pioneer Animal Hospital
05.2016 - 09.2018
Customer Service Representative
Family Video
02.2016 - 05.2016
Personal Care Assistant
Westmont of Morgan Hill
01.2015 - 11.2015
High School Diploma -
Basehor- Linwood High School