Kelsie Jones
Ketchum,ID
Summary
Dynamic sales professional with extensive experience at Verizon Wireless and Sprint, recognized for exceeding sales targets and delivering exceptional customer service. Proven expertise in employee training and performance monitoring, coupled with strong problem-solving skills. Achieved operational and sales excellence through extensive sales training, effective team collaboration, driving sales performance, and inspiring a team culture of leaders.
Overview
11
11
years of professional experience
Work History
Solution Specialist/Inside Sales Representative
Verizon Wireless
Ketchum, Idaho
09.2019 - Current
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged computer system to input customer orders and pricing information.
- Contributed ideas for improving internal processes related to sales operations through being in the 8th Wave of Your Voice Matters in 2020.
- Listened to customer needs to identify and recommend best products and services.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques. All while maintaining a 100% RIS through 2024.
- Participated in WOW 2020 and currently in the 2025 WOW group.
- Participating in PRISM and WAVE from 2020 to current.
- Currently maintaining 5 Slack Promotion Pages for prior teams.
- Actively answer questions with/for coworkers and leadership on policies and procedures VIA Slack and Email.
- Facilitated and lead Team Huddles while Management has stepped out of office.
Assistant Store Manager
Sprint
Vancouver, WA
04.2016 - 09.2019
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Lead store and sales team to the top 1% of Sprint Sales Group 2018 winning Sprintacular.
- Worked closely with a Corporate Trainer leading new hire classes, preparing training material, and developing digital trainings.
Store Manager
Wireless Lifestyle by Sprint
Boise, Idaho
03.2014 - 04.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Lead store to top 5% of Wireless Lifestyle Sales Group in 2015.
Education
High School Diploma -
Filer Highschool
Filer, ID05-2009
Skills
- Employee training
- Performance monitoring
- Effective communication
- Problem resolution
- Customer service expert
- Friendly and patient
- Problem-solving
- Team collaboration
- Multitasking capacity
- Product knowledge
- Verbal and written communication
- Sales goals attainment
- Creative thinking
- Price quote preparation
Accomplishments
- Wireless Lifesyle top 5% Sales Group in Management
- Sprintacular top 1% Sales Group in Management
- Your Voice Matters Wave 8
- WOW 2022 and 2025
- Ended 2024 with 100% RIS
- Exceeded multiple targets over 5 years in Verizon Sales
Timeline
Solution Specialist/Inside Sales Representative
Verizon Wireless
09.2019 - Current
Assistant Store Manager
Sprint
04.2016 - 09.2019
Store Manager
Wireless Lifestyle by Sprint
03.2014 - 04.2016
High School Diploma -
Filer Highschool
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