Kelsie Juliano
Millville,NJ
Summary
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Southern Oncology Hematology Associates
Vineland, NJ
2019 - Current
- Clean medical equipment.
- Dispose of biomedical waste in accordance with standards.
- Interview patients to gather medical information.
- Explain technical medical information to patients.
- Record vital statistics or other health information.
- Clean patient rooms or patient treatment rooms.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Assess physical conditions of patients to aid in diagnosis or treatment.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Perform routine laboratory tests and sample analyses.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
Customer Service Representatives/Medical Assistant
ReclaimAbility
Sewell, NJ
2015 - 10.2019
- Respond to customer problems or complaints.
- Refer customers to appropriate personnel.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Medication & Imaging authorizations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Lead Teller
Bank of America
Cape May, NJ
01.2013 - 01.2016
- Collect deposits, payments or fees.
- Calculate financial data.
- Respond to customer problems or complaints.
- Answer customer questions about goods or services.
Education
Bachelor of Science - Health Science
Rowan College At Gloucester County
Sewell, NJMedical Assistant
ASI Career Institute
NJ01.2020
Skills
- Bilingual English/Spanish
- HIPAA compliance
- Clinical leadership
- Patient education and counseling
- Vital signs monitoring
- Insurance verification and billing
- Staff oversight
- Medical office administration
- Performance improvement
- Professionalism and ethics
- Team building and supervision
- Critical thinking
- Patient care coordination
- Conflict resolution techniques
- Clinical flow management
- Medical terminology proficiency
- Medical terminology knowledge
- EMR / EHR
- Procedure assistance
- Compassionate
- Medical terminology
- Insurance verification
- Prioritizing stat orders
- Medical office management
- Patient management
Languages
Spanish
English
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- CPCT/A - Patient Care Technician/Assistant
Timeline
Lead Teller
Bank of America
01.2013 - 01.2016
Lead Medical Assistant
Southern Oncology Hematology Associates
2019 - Current
Customer Service Representatives/Medical Assistant
ReclaimAbility
2015 - 10.2019
Bachelor of Science - Health Science
Rowan College At Gloucester County
Medical Assistant
ASI Career Institute