Kelsie McIntee
Clyde,TX
Summary
Dynamic Customer Service Representative with proven expertise at the City of Abilene, adept at resolving conflicts and enhancing customer satisfaction. Skilled in data entry and Microsoft Excel, I excel in high-pressure environments, utilizing active listening and critical thinking to deliver accurate information and train new staff effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
City of Abilene
12.2019 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Complete office duties such as entering and maintaining spreadsheets, paperwork and invoices.
- Provide customers with correct information on situations at hand such as updates on leaks/sewer jobs going on in any area in Abilene.
- Maintain front office duties as well as train new office employees on job duties as well as office policies.
Education
Physical Therapy
Hardin Simmons University
Abilene, TXHigh School Diploma -
Clyde High School
Clyde, TX06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Paperwork processing
- Spreadsheets
Volunteering
I have been a volunteer at my church Fountaingate Fellowship for 13 years. I’ve been involved since I was around 16 years old. I started in our Youth Church and was a Youth Leader along side my Youth Pastor. I still currently Lead Worship on our Sunday Services. I am very passion about this volunteer position, it has been a huge part of my life and has had a massive impact on my life as well. I enjoy serving in any area of Church that is needed.
Timeline
Customer Service Representative
City of Abilene
12.2019 - Current
Physical Therapy
Hardin Simmons University
High School Diploma -
Clyde High School
Similar Profiles
Jeffrey GalleJeffrey Galle
Equipment Operator 2 at City Of AbileneEquipment Operator 2 at City Of Abilene
FRIDA MIRANDA DALEYFRIDA MIRANDA DALEY
Accounting Tech II at City Of AbileneAccounting Tech II at City Of Abilene
Elizabeth VosElizabeth Vos
Customer Service Representative II at City Of AbileneCustomer Service Representative II at City Of Abilene
Kelya JohnsonKelya Johnson
Certified Nursing Assistant at Willowcreek Rehab & NursingCertified Nursing Assistant at Willowcreek Rehab & Nursing
Beth HawkinsBeth Hawkins
Lead Direct Support Professional 3 at Texas Health and Human Service CommissionLead Direct Support Professional 3 at Texas Health and Human Service Commission