Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Ragland

Lakewood,CO

Summary

Highly organized mortgage loan servicing professional with 8+ years of experience. Consistently meets deadlines and achieves exceptional results. Strong verbal and written communication skills, collaborating effectively within teams or autonomously. Proficient in loan boarding software, Excel (including V-lookups), and Outlook.

Overview

9
9
years of professional experience

Work History

Asset Conversion Coordinator II

Computershare SLS
Greenwood Village, CO
01.2023 - 05.2024
  • Successfully managed servicing transfers, including bulk, repurchase, and flow.
  • Handled transfers for several different investors like Fannie Mae, Freddie Mac, First Bank, Radian, Spring Eq, and Vista Point.
  • Managed transfers ranging from 1 to 35,000 loans, averaging 40 transfers per month. Developed and wrote job aids.
  • Monitored SharePoint for new servicing transfer requests and delegated tasks to team members.
  • Reviewed new servicer transfer instructions and set up new servicers in internal systems.
  • Completed servicing questionnaires for new servicers.
  • Participated in kickoff and weekly status calls with new servicers.
  • Prepared and submitted Goodbye Letters in accordance with RESPA guidelines.
  • Acted as the first point of contact for new servicer issues or questions.
  • Ran reports, reviewed data, and provided preliminary and final data to new servicers.
  • Collaborated with investor reporting to answer inquiries and follow up on wire transfers.
  • Contacted internal teams to address new servicer inquiries.
  • Maintained strict adherence to deadlines.
  • Conducted random audits of the service release pipeline to ensure data accuracy.
  • Coordinated with the records department to ensure timely provision of images to new servicers.
  • Handled complex servicing transfers, emphasizing prevention of negative borrower impact.
  • Trained and mentored new team members.
  • Utilized Microsoft SQL Server, LoanServ, MERS system, Secure File Transfer Protocol, and SharePoint.
  • Managed the Service Release email inbox, ensuring timely responses and proper filing.
  • Ensured compliance with regulatory requirements in the mortgage servicing transfer process.

CMC/Records Associate III

Computershare SLS
Greenwood Village, CO
09.2018 - 01.2023
  • Received a 95% on annual reviews for daily tasks, process updates, and overall communication with my team and management.
  • Assigned daily production to all associate ones.
  • Coordinated and ran daily reporting and missing closing package requests for uploading to the CLS system.
  • Worked proficiently in collateral requests for new servicers and custodians.
  • Advised and trained associates on collateral exceptions reporting. Daily pull of reporting on missing docs and emails to both internal departments and Custodians storing the documents.
  • Expert knowledge on renaming large groups of documents via training with the internal departments and their processes.
  • Worked closely with my supervisor and management on process changes and improvements.
  • Developed methods for tracking changes in record formats or storage locations.
  • Completed special projects relating to records management as assigned.

Doc Control Associate II

Computershare SLS
Greenwood Village, CO
06.2015 - 09.2018
  • · Learned the process of uploading documents to the CLS system (Global Viewpoint)
  • Researched location of collateral files to merge drafted trailing documents for shipping.
  • Knowledgeable in drafting Allonges for Note endorsements.
  • Wonderful team skills built.
  • Maintained accurate records pertaining to audit findings and follow-up actions taken.
  • Responded promptly to inquiries from internal departments regarding status updates on audits.
  • Identified areas where improvements could be made in the control environment.

Education

Green Mountain High School
Lakewood, CO
05-2006

Skills

  • Team Collaboration
  • Recordkeeping
  • Project Management
  • Document Management
  • Loan Serving
  • Writing Requirements
  • Strategic Planning
  • Document Control
  • Presenting Ideas and Plans
  • Data retrieval systems
  • Schedule Coordination
  • Problem Solving
  • Mers System
  • Microsoft SQL Server
  • Sharepoint
  • Interpersonal Communication

Timeline

Asset Conversion Coordinator II

Computershare SLS
01.2023 - 05.2024

CMC/Records Associate III

Computershare SLS
09.2018 - 01.2023

Doc Control Associate II

Computershare SLS
06.2015 - 09.2018

Green Mountain High School

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Kelsie Ragland