Kelsie Rutledge
Terre Haute,IN
Summary
I have 5+ years of experience in healthcare scheduling and customer service. I have also worked with multiple different scheduling systems. I was nominated for a Sunshine award at my past office receptionist job by the patients I worked with for being helpful and kind. I have great time management skills and I am a fast learner. I enjoy working with people and have excellent communication skills. I have been recognized multiple times at my current call center job for my positive attitude, ability to learn things quickly, and handling a large call volume.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Call center specialty scheduler
Ensemble Health Partners
Terre Haute, IN
08.2024 - Current
- Coordinated scheduling for multiple departments to optimize workflow efficiency.
- Managed appointment logistics to ensure timely patient care and service delivery.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Handled 100+ phone calls per day.
Receptionist
Union Medical Group
Terre Haute
06.2020 - 07.2023
- Manage patient appointments with appropriate provider and answer any patient questions
- Check-in patients for appointments, updated their information, and made sure their insurance was active
- Scheduled for up to nine doctors at one time
- Scheduled from phone and portal messages
- Communicate with the VA for patients that had VA insurance
- Travel every other week with a doctor to schedule and check in patients at different locations
Cashier
Kohls
Terre Haute
07.2019 - 04.2020
- Responsible for check out, handling money, and interacting with customers
- Meeting daily credit goals-including explaining how Kohls credit cards worked and signing customers up
- Stocking shelves and helping on the floor when needed
Education
High school Diploma -
Northview High School
Skills
- Customer Service
- Adaptability
- Fast Learner
- Ability to Multitask
- Computer Skills
- Time Management
- Ability to Work Under Pressure
- Problem Solving
- Teamwork
- Communication Skills
References
- Sara Mcintyre-Cox, Union Medical Group, 812-240-8085
- Emily Olinger, 812-230-4633
Timeline
Call center specialty scheduler
Ensemble Health Partners
08.2024 - Current
Receptionist
Union Medical Group
06.2020 - 07.2023
Cashier
Kohls
07.2019 - 04.2020
High school Diploma -
Northview High School