Kelsie Sherwood
Sevierville,TN
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Bluegreen Vacations
01.2024 - Current
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Childcare Attendant
National Fitness Center
08.2022 - 12.2023
- Enhanced children''s learning experiences by incorporating age-appropriate activities and educational games.
- Supported the center''s mission of providing a safe, nurturing environment for children by maintaining cleanliness and organization.
- Promoted positive behavior among children by implementing consistent disciplinary techniques and fostering emotional intelligence.
- Developed strong relationships with parents through open communication, addressing concerns promptly, and sharing daily updates on their child''s progress.
- Assisted in planning special events such as holiday parties and field trips, creating memorable experiences for both children and their families.
Receptionist
T Nails
08.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Service Office Staff Member
Publix
08.2020 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined office operations for improved productivity and workflow management.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Maintained detailed records of customer interactions, streamlining future communication and support efforts.
Consumer Loan Specialist
Republic Finance
01.2020 - 04.2020
- Increased loan application approvals by carefully evaluating financial information and credit history.
- Streamlined loan processing procedures for faster turnaround times and improved customer satisfaction.
- Assisted in the development of new lending products to better serve diverse client needs.
- Ensured regulatory compliance by staying up-to-date with industry legislation, guidelines, and best practices.
- Reduced delinquency rates through effective communication and negotiation with borrowers experiencing financial difficulties.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
High School - Accounting And Finance
James Madison High School
Atlanta, GA05.2016
Skills
- Data Analysis
- Documentation and Reporting
- Detail Oriented
- Risk Management
- Performance Monitoring
- Team Collaboration
- Safety Procedures
- Public Speaking
- External Audits
- Customer Service
- File Management
- Software Development
- Time management
- Problem-solving abilities
- Critical Thinking
- Documentation
Certification
I received my license in Accounting/Finance online in 2019.
Timeline
Quality Assurance Specialist
Bluegreen Vacations
01.2024 - Current
Childcare Attendant
National Fitness Center
08.2022 - 12.2023
Receptionist
T Nails
08.2021 - 07.2022
Customer Service Office Staff Member
Publix
08.2020 - 07.2021
Consumer Loan Specialist
Republic Finance
01.2020 - 04.2020
High School - Accounting And Finance
James Madison High School
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