Kelsie Shields
Bloomington,IN
Summary
Focused caregiver, public service counselor with 10+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Quick learner and friendly, adapting comfortably in any circumstances and surroundings.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Director of Operations
Hotels For Homeless
Bloomington, Indiana
11.2021 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Caregiver
Comfort Keepers Home Health Care
Bloomington, United States
11.2017 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Data Wipe, Trainer
PTS Electronics
Bloomington, United States
04.2012 - 10.2014
- Completed data entry tasks with accuracy and efficiency.
- Monitored participant workflow and behaviors throughout training process.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Production Line Assembly Worker
Cook Medical
Bloomington, United States
01.2010 - 09.2010
- Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
- Followed outlined specifications to implement assembly plans.
- Boxed, labeled and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Performed hand-finishing of final products after assembling component parts for items.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
Education
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZ05.2026
Skills
- Program Optimization
- Focus and Follow-Through
- Originality and Creativity
- Department Oversight
- Policy Development and Enforcement
- Hiring and Onboarding
- Administrative Management
Certification
- PCA - Personal Care Aide
- First Aid/CPR Certified
Timeline
Director of Operations
Hotels For Homeless
11.2021 - Current
Caregiver
Comfort Keepers Home Health Care
11.2017 - Current
Data Wipe, Trainer
PTS Electronics
04.2012 - 10.2014
Production Line Assembly Worker
Cook Medical
01.2010 - 09.2010
Bachelor of Science - Social Work
University of Phoenix
Similar Profiles
Troy ScottTroy Scott
Operations Manager at Homeless Helping HomelessOperations Manager at Homeless Helping Homeless
Marie BojorquezMarie Bojorquez
Volunteer at Homeless OrganizationVolunteer at Homeless Organization
Tanish PatelTanish Patel
Volunteer at Hearts 4 Homeless ClubVolunteer at Hearts 4 Homeless Club
Claire OverfeltClaire Overfelt
Math Tutor at Self-EmployedMath Tutor at Self-Employed
Natalyn ChamlongsupalakNatalyn Chamlongsupalak
Server at Thai EssenceServer at Thai Essence