Kelsie Silva Moreira
Boston,Ma
Summary
Driven professional with a proven track record in customer service and patient care, notably at Boston Medical Center Hospital where I enhanced patient satisfaction scores by 10%. Skilled in Microsoft Office and bilingual in English, Cape Verdean Creole, and Portuguese. Excelled in managing over 100+ calls daily, demonstrating exceptional communication and organizational abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Uphams Chiropractic
01.2012 - 03.2020
- Manage patient inquires and appointment.
- Facilitate smooth front desk operations by verifying insurance information and managing patient records, contributing to a seamless patient experience and billing process.
- Manage a caseload of 50+ patients coordinating their care with scheduling appointments and ensuring timely following up.
- Guided a team of 3-4 students in providing training and guidance to ensure optimal team performance.
Customer Service Representative
Boston Medical Center Hospital
03.2021 - Current
- Remote Job assigned to a specific high-volume clinic answering over 100+ calls a day
- Manage a load of patients, coordinating all aspects of their care including scheduling appointments, ensuring timely follow-ups and obtaining authorizations and refills
- Improved patient satisfaction scores by 10% through the implementation of a new patient feedback system.
Server
Kings Bowling
08.2023 - Current
- Warmly greeted guest and presented menus and daily specials while ensuring customers had napkins, water and silverware
- Coordinated with the waitstaff, kitchen and managers to ensure guest request and dietary was met to their needs
- Gently addressed any customers complaints or concern
- Received 10 positive reviews in 9 months reflecting strong customer satisfaction
Education
Associate of Science - Nursing
Bunker Hill Community College
Charlestown, MA06.2025
High School Diploma -
Jeremiah E Burke High School
Dorchester, MA06.2014
Skills
- Microsoft Office
Proficient in Word, Excel, PowerPoint and Outlook
- Bilingual
Fluent in English, Cape Verdean Creole and Portuguese
- Epic system
Familiarity with Epic medical software system
- Customer service
- Cash Handling
Profiles
www.linkedin.com/in/Kelsie-silvamoreira
Timeline
Server
Kings Bowling
08.2023 - Current
Customer Service Representative
Boston Medical Center Hospital
03.2021 - Current
Customer Service Representative
Uphams Chiropractic
01.2012 - 03.2020
Associate of Science - Nursing
Bunker Hill Community College
High School Diploma -
Jeremiah E Burke High School
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