Petra Armstrong
Georgetown,KY
Summary
Proven leader and strategic planner with a track record of driving business growth and enhancing operational efficiency at Fred Meyer Jewelers. Excelled in customer service management and financial administration, significantly expanding client base and fostering a culture of excellence. Skilled in team leadership and decision-making, consistently achieving positive outcomes in sales and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Armstrong Family Business
02.2016 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Assistant Store Manager
Fred Meyer Jewelers
06.2017 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier
Heritage Chevrolet
01.2013 - 04.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Applied Science - Sociology/Criminal Law/General Studies
Kellogg Community College
Battle Creek, MI05.2008
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business Development
- Cost control and analysis
- Strategic Planning
- Staff hiring
- Employee Performance Management
- Payroll Administration
- Financial Administration
- Customer Service Management
- Decision-Making
- Team Leadership
- Sales Tracking
Timeline
Assistant Store Manager
Fred Meyer Jewelers
06.2017 - 02.2020
Small Business Owner
Armstrong Family Business
02.2016 - Current
Cashier
Heritage Chevrolet
01.2013 - 04.2017
Associate of Applied Science - Sociology/Criminal Law/General Studies
Kellogg Community College
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