Kelsie Thomasino
Worcester,MA
Summary
Compassionate entry-level Peer Recovery Specialist with a strong background in direct person-centered care and high volume customer service. Able to provide empathetic advocacy, active listening and crisis de-escalation for individuals in recovery. Committed to utilizing my lived experience to build trust, navigate community resources and empower others towards long-term wellness.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Personal Care Assistant
Tempus Unlimited
Auburn, USA
07.2025 - 01.2026
- Provided personalized care and assistance to individuals with disabilities or chronic illnesses
- Assisted clients with daily activities such as bathing, dressing, grooming, and medication management
- Provided emotional support and companionship, enhancing clients' overall well-being and comfort
- Provided emotional support and companionship to patients, helping them feel more comfortable and at ease
- Coordinated meal planning and preparation, ensuring proper feeding and adherence to dietary restrictions for clients' health conditions
- Coordinated social activities, fostering community engagement and improving clients' social connections
- Ensured a safe environment by implementing proper infection control measures and maintaining cleanliness in living spaces
- Administered medications according to prescribed schedules
- Monitored patient behavior and identified changes or signs of distress, facilitating timely interventions
- Escorted patients on outings, such as doctor's appointments or recreational activities
Residential House Cleaner
Vibrant Cleaning Co.
Worcester, USA
12.2023 - 12.2025
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
- Utilized various cleaning tools and equipment effectively to achieve optimal results
- Completed deep-cleaning projects on a regular basis, such as carpet shampooing or window washing
- Collaborated with clients to tailor cleaning services that met their specific needs and preferences
- Responded quickly to urgent requests for immediate clean-up due to spills or accidents
- Addressed client concerns promptly and professionally, enhancing overall satisfaction with cleaning services
- Communicated effectively with team members to coordinate schedules and ensure smooth workflow
- Followed established safety protocols while handling cleaning chemicals and operating machinery
- Assisted in organizing cluttered spaces or storage areas for improved functionality
Waitress/Bartender
Wan wang bistro
Worcester, USA
10.2019 - 12.2025
- 5+ years of experience making cocktails
- Delivered prompt, attentive customer service to enhance dining experience
- Served mixed drinks and food
- Interacted with customers
- Worked in a fast paced and high volume dining establishment
- Expedited food
- Worked dinner, lunch and late night shift
- Maintained cleanliness of dining area by efficiently clearing tables after customers
- Waited and bussed tables
- Checked customer age to ensure compliance with serving regulations
- Prepped bartender
- Performed opening and closing duties
Front Desk Receptionist
Wan wang bistro
Worcester, USA
10.2019 - 12.2025
- Facilitated front desk operations for a busy high volume restaurant
- Greeted guests warmly, provided seating and menus, and informed them of evening specials to enhance their dining experience
- Answered phones and responded to customer inquiries, ensuring timely and accurate information delivery
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Addressed concerns or complaints promptly to maintain customer satisfaction and loyalty
- Completely thorough and accurate opening and closing duties to ensure smooth restaurant operations
- Ensured cleanliness of work area to promote a positive environment
Bar Manager/Bartender
Sake Bomb Bistro
Worcester, USA
10.2020 - 12.2022
- Oversaw daily operations of busy restaurant, ensuring seamless service and guest satisfaction
- Performed efficient and friendly service
- Worked in a fast past and high volume dining establishment and bar
- Monitored inventory levels and ordered food, beverages, supplies, and equipment.
- Restocked bar supplies to ensure availability for patrons.
- Expedited food
- Helped coworkers
- Maintained high cleanliness, sanitation, and safety standards throughout restaurant to ensure compliance and enhance guest experience
- Performed opening and closing duties
Education
Certificate Of Completion - Human Services
Polus Center
03.2026 - 03.2026
High school diploma or GED -
Burncoat Senior High School
Worcester, MASkills
- Communication skills
- Customer service
- Empathy
- Advocacy
- Active listening
- Crisis management
- Time management
Certification
- Driver's License, 03/01/11, Present
- TIPS, 10/01/22, 10/31/25
- First Aid/CPR
Willing To Relocate
Worcester, MA
Personal Information
Authorized To Work: US for any employer
Timeline
Certificate Of Completion - Human Services
Polus Center
03.2026 - 03.2026
Personal Care Assistant
Tempus Unlimited
07.2025 - 01.2026
Residential House Cleaner
Vibrant Cleaning Co.
12.2023 - 12.2025
Bar Manager/Bartender
Sake Bomb Bistro
10.2020 - 12.2022
Waitress/Bartender
Wan wang bistro
10.2019 - 12.2025
Front Desk Receptionist
Wan wang bistro
10.2019 - 12.2025
High school diploma or GED -
Burncoat Senior High School