Kelsy Flowers
BEECHER CITY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Coordinator
Family Care Associates
02.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
Customer Relations
Stevens Industries
05.2022 - 02.2024
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
Medical Assistant
Family Care Associates
10.2021 - 05.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Insurance Coordinator
Prorehab Physical Therapy
07.2021 - 10.2021
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Maintained compliance with local, state, and federal regulations governing insurance, Medicare and Medicaid requirements.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer Service Representative Team Lead
Joint Active Systems
09.2015 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Trained new personnel
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High-School Diploma -
Stewardson-Strasburg
Strasburg, IL05.2010
Skills
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Critical Thinking
- Efficient and Detail-Oriented
- Computer Proficiency
- Administrative and Office Support
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Relations
Stevens Industries
05.2022 - 02.2024
Care Coordinator
Family Care Associates
02.2022 - Current
Medical Assistant
Family Care Associates
10.2021 - 05.2022
Insurance Coordinator
Prorehab Physical Therapy
07.2021 - 10.2021
Customer Service Representative Team Lead
Joint Active Systems
09.2015 - 06.2021
High-School Diploma -
Stewardson-Strasburg
- CNA - Certified Nurse Assistant
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