KELSY MORGAN
Jarrell,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Radiation Detection Company
04.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
Corrections Officer
Williamson County Sheriff's Office
02.2017 - 02.2021
- Reduced incident risk by remaining alert for signs of disorder or tension
- Patrolled assigned areas to assess facility security and verify offender counts
- Kept records and drafted reports detailing offender movements or rule violations.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
Front End Cashier
H-E-B
03.2015 - 02.2017
- Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions
- Delighted customers with personalized service, including following exact bagging preferences
- Cleaned, organized, and restocked multiple front-end lanes each day.
Cashier
Chicken Express
08.2014 - 03.2015
- Put together requested orders, verified completeness, and bagged items for easy carrying
- Maintained accurate register totals by carefully counting and securing cash.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill, TX05.2016
Skills
- Security procedures
- Records management
- Emergency response
- Critical thinking
- Multitasking
- Payment Processing
- Data Entry
- Inbound Customer Service
- Customer Relationship Management
- Problem Resolution
- Documentation and Reporting
Timeline
Customer Care Representative
Radiation Detection Company
04.2022 - Current
Corrections Officer
Williamson County Sheriff's Office
02.2017 - 02.2021
Front End Cashier
H-E-B
03.2015 - 02.2017
Cashier
Chicken Express
08.2014 - 03.2015
High School Diploma -
Liberty Hill High School
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