Kelvi Frias
New Brunswick,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Process Server Individual
Self Employed Services
New York
08.2006 - 02.2026
- Served legal documents efficiently to ensure timely compliance with court requirements.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Improved communication with law firms by providing regular status updates on document delivery progress.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
- Served as a reliable source of knowledge for clients regarding rules and regulations governing process serving activities within the jurisdictional area.
- Worked closely with litigation attorneys to research, complete trial preparations, and create document drafts for court use.
Paralegal Intern
Levine & Blitt, PLLC
New York
06.2005 - 05.2006
- Conducted legal research to support case preparation and document drafting.
- Assisted attorneys with case management, including organizing files and maintaining schedules.
- Prepared and filed legal documents in compliance with court deadlines and procedures.
- Reviewed and summarized deposition transcripts for attorney review and strategy development.
- Collaborated with fellow interns and paralegals to complete tasks efficiently and meet deadlines consistently.
- Mostly contact Insurance company to facilitate on settlement negotiations no-fault cases before it goes to trial.
Appointment Scheduler
Norvergens
Newark, NJ
01.2002 - 06.2004
- Developed streamlined scheduling processes to enhance operational efficiency and client satisfaction.
- Led initiatives to enhance customer experience through personalized appointment management strategies.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Set up appointments with interested customers according to schedule availability.
- Made average of 60 outbound and inbound calls per day.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Implemented upselling techniques to increase revenue and move product.
Education
No Degree - Paralegal Certificate
New York Paralegal School
New York, NY08-2005
High School Diploma -
New Brunswick High School
New Brunswick, NJ09-1996
Skills
- Strong ethics
- Flexibility
- Legal correspondence
- Assertiveness
- Court ordered summons delivery
- Legal document reviewing
- Summonses delivery
- Reliability
- Active listening
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Exceptional telephone etiquette
- Settlement negotiation
Accomplishments
- Achieved result by completing task with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Process Server Individual
Self Employed Services
08.2006 - 02.2026
Paralegal Intern
Levine & Blitt, PLLC
06.2005 - 05.2006
Appointment Scheduler
Norvergens
01.2002 - 06.2004
No Degree - Paralegal Certificate
New York Paralegal School
High School Diploma -
New Brunswick High School