Kelvin Brooks
AMC Theatres
Waco,TX
1
Certification
7
years of professional experience
Spearheaded customer engagement team leadership and service operations, strengthening communication and analytical capabilities to analyze customer needs and improve service processes in fast-paced environments.
Work History
Guest Service Associate
3 Years 5 Months- Deliver customer service across multiple departments including admissions, food service, and retail operations.
- Engage directly with guests to enhance visitor experience and resolve concerns.
- Provide product knowledge and promotional information to support sales efforts.
- Selected to transition from seasonal to part-time employee based on reliability and performance.
Supervisor
6 Years 11 Months- Lead and supervise team members to ensure high-quality guest service and operational efficiency.
- Manage nightly closing operations, including register reconciliation and safe balancing.
- Promote teamwork and accountability to maintain performance standards.
- Recognized for leadership performance and promoted from Crew Member to Supervisor.
- Support conflict resolution and customer satisfaction initiatives.
Education
Bachelor of Science - Business Administration
Real Estate Associate Program
High School Diploma
Skills
Customer Engagement & Retention
Team Leadership & Staff Training
Strategic Communication
Operations Management
Time Management & Organization
Problem Solving
Data Awareness & Reporting
Medical Terminology
Teamwork
Integrity
Self - Management
Flexibility
Certification
Real Estate Certification (2024), Food Safety Certification (2023), CPR Certification (2025)
Timeline
Guest Service Associate
Cameron Park Zoo
05.2023 - CurrentRead More
Supervisor
AMC Theatres
11.2019 - CurrentRead More
Tarleton State University
Bachelor of Science from Business Administration
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McLennan Community College
Real Estate Associate Program
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Waco High School
High School Diploma
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