Kelvin De La Rosa Lopez
The Bronx,NY
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Driver, Warehouse Orders
Gun Hill Beer Distributor J.F.P.
12.2021 - Current
- Improved delivery efficiency by optimizing routes and adhering to schedules.
Driver
Uber Technology
07.2017 - 11.2020
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Call Center Representative
ERC International/WorkingBees
06.2017 - 11.2020
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
Convergys/Stream
09.2016 - 06.2017
- Educated customers about billing, payment processing and support policies and procedures.
Lead Waiter(Supervisor)
Royal Caribbean International U.S.A
03.2010 - 05.2016
- Mentored new hires on restaurant policies, menu items, and best practices in customer service to enhance overall performance of the team.
Waiter
Hard Rock Hotel
11.2008 - 03.2010
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
Casa De Campo
04.2007 - 05.2008
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Survival Craft And Rescue Boats -
05.2014
Crowd Management -
03.2010
Assist Passenger in Emergency Situation (PAIE)0 -
03.2010
High School Diploma -
07.2008
Turism - Restaurant And Food Services Management
12.2007
English -
07.2007
Office Programs - Excel, Word, Power Point
05.2006
Skills
- Customer Service
- Vendor Relations
- Order Picking
- Driver
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Driver, Warehouse Orders - Gun Hill Beer Distributor J.F.P.
12.2021 - Current
Driver - Uber Technology
07.2017 - 11.2020
Call Center Representative - ERC International/WorkingBees
06.2017 - 11.2020
Call Center Representative - Convergys/Stream
09.2016 - 06.2017
Lead Waiter(Supervisor) - Royal Caribbean International U.S.A
03.2010 - 05.2016
Waiter - Hard Rock Hotel
11.2008 - 03.2010
Waiter - Casa De Campo
04.2007 - 05.2008
Royal Caribbean Cruises LTD - Survival Craft And Rescue Boats,
Royal Caribbean Cruises LTD - Crowd Management,
Royal Caribbean Cruises LTD - Assist Passenger in Emergency Situation (PAIE)0,
Liceo Aristides Garcías Mella - High School Diploma,
Escuela Vocacional De Las Fuerzas Armadas - Turism, Restaurant And Food Services Management
CECATERI - English,
INFOTEP/Sidesa - Office Programs, Excel, Word, Power Point
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