Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Kelvin Doleo

Fleetwood,PA

Summary

Extensive experience in customer service and cocktail preparation at Bear Creek Mountain Resort. Proven ability to lead teams and train new staff while ensuring compliance with alcohol regulations. Skilled in problem-solving and maintaining high sanitation standards, delivering exceptional service in fast-paced environments. Fluent in English and Spanish.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Banquet Bartender

Bear Creek Mountain Resort
Macungie, PA
07.2024 - Current
  • Adhered to state laws governing the sale of alcoholic beverages at all times.
  • Checked identification of customers to verify age requirements for all alcoholic beverages served.
  • Prepared cocktails for banquet events according to recipes and customer requests.
  • Provided excellent customer service by engaging in friendly conversations with guests while mixing drinks.
  • Inspected glasses for cleanliness before use; washed glasses using dishwasher or by hand when necessary.
  • Maintained a professional appearance at all times while adhering to company policies regarding uniforms.
  • Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.

Pasting Takeoff

East Penn Manufacturing Co
Lyons, PA
10.2022 - Current
  • Operated machinery to produce parts and products according to specifications.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Licensed Tattoo Artist

Creative Vibes Tattoo studio
Reading, PA
06.2018 - 09.2022
  • Adhered to health regulations and standards when performing tattoo services.
  • Maintained a clean and sterile workspace to ensure safety of clients.
  • Maintained a positive relationship with customers by providing excellent customer service skills.
  • Performed tattoo procedures, including outlining, shading, coloring, and lettering.
  • Provided advice on placement, design, and aftercare of tattoos.
  • Scheduled appointments and managed client records in computer database system.

Bartender

Buca Di Beppo
Wyomissing, PA
08.2019 - 04.2021
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Developed good working relationships with fellow employees through effective communication.
  • Trained new bartenders on drink preparation and upselling techniques.

Pasting Takeoff

East Penn Manufacturing Co
Lyons, PA
08.2018 - 09.2019
  • Operated machinery to produce parts and products according to specifications.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Banquet Captain

Bear Creek Mountain Resort
Macungie, PA
03.2014 - 05.2018
  • Ensured compliance with alcohol policies by monitoring consumption at events.
  • Trained new employees on proper sanitation practices, customer service etiquette.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Monitored event timelines, adjusting service as needed to align with schedule changes.
  • Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.

Hardlines Team Member

Target
Temple , Pa
07.2012 - 10.2014
  • Checked expiration dates on food items to ensure freshness of product.
  • Organized store shelves and backroom to ensure accurate inventory levels.
  • Provided excellent customer service by greeting customers and responding to inquiries in a timely manner.
  • Collaborated with other associates in order to complete tasks quickly and efficiently.
  • Operated cash register accurately and efficiently to process payments from customers.
  • Assisted customers with locating items throughout the store.

Crew Trainer

Mcdonalds
Temple , PA
09.2011 - 04.2012
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.

Education

High School Diploma -

Fleetwood Area High School
PA
06-2011

Some College (No Degree) - Computer Science

Reading Area Community College
Reading, PA

Some College (No Degree) - Computer Science

Kutztown University of Pennsylvania
Kutztown, PA

Skills

  • Cocktail preparation
  • Sanitation practices
  • Customer service
  • POS operation
  • Inventory management
  • Alcohol compliance
  • Training new staff
  • Fast paced environment adaptability
  • Problem solving
  • Steady hand control
  • Sterilization techniques
  • Adaptability and versatility
  • Team leadership
  • Training and development
  • Fluent in English and Spanish

Affiliations

  • Drawing and sketching
  • Guitar
  • Card games
  • Cooking
  • Working out

Languages

English
Full Professional
Spanish
Professional

Accomplishments

  • Became a licensed Tattoo Artist
  • promoted to crew trainer at Mcdonalds
  • Promoted to banquet bartender at Bear creek
  • promoted to banquet captain at Bear creek
  • promoted to pasting floater at East penn

Certification

  • certification in bloodborne pathogens training

Timeline

Banquet Bartender

Bear Creek Mountain Resort
07.2024 - Current

Pasting Takeoff

East Penn Manufacturing Co
10.2022 - Current

Bartender

Buca Di Beppo
08.2019 - 04.2021

Pasting Takeoff

East Penn Manufacturing Co
08.2018 - 09.2019

Licensed Tattoo Artist

Creative Vibes Tattoo studio
06.2018 - 09.2022

Banquet Captain

Bear Creek Mountain Resort
03.2014 - 05.2018

Hardlines Team Member

Target
07.2012 - 10.2014

Crew Trainer

Mcdonalds
09.2011 - 04.2012

High School Diploma -

Fleetwood Area High School

Some College (No Degree) - Computer Science

Reading Area Community College

Some College (No Degree) - Computer Science

Kutztown University of Pennsylvania

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