Kelvin Hill
Jacksonville Sheriff's Office
Jacksonville,FL
3
years of professional experience
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Work History
Police Officer Recruit
3 Months- Assisted in criminal investigations by gathering evidence and interviewing witnesses.
- Participated in regular training sessions to enhance skills in emergency response and conflict resolution.
- Engaged with the public to build trust and foster positive relationships between law enforcement and the community.
- Responded promptly to emergency calls, demonstrating effective decision-making under pressure.
Logistics Sales Coordinator
4 Months- Maintained accurate records of shipments, invoices, and other essential documents to ensure prompt resolution of any discrepancies or issues.
- Reduced shipping delays significantly by proactively addressing potential bottlenecks in the supply chain process.
- Developed strong relationships with carriers and vendors, ensuring timely deliveries and cost-effective solutions for customers.
- Spearheaded new business development initiatives by attending industry events, networking with key stakeholders, and generating leads through strategic marketing efforts.
- Exceeded quarterly sales targets consistently by cultivating a motivated team that was focused on delivering results-driven performance.
- Streamlined logistics processes by implementing efficient sales coordination strategies, resulting in improved customer satisfaction.
- Negotiated favorable contracts with carriers and suppliers, securing competitive rates while maintaining high quality standards.
- Enhanced client retention by providing exceptional service and support throughout the entire sales process.
- Increased overall productivity with effective time management and prioritization of tasks for the logistics team.
- Collaborated closely with cross-functional teams to meet clients' specific logistics requirements, ensuring smooth project execution.
- Resolved customer concerns quickly and professionally, fostering long-term relationships built on trust and reliability.
Department Lead
2 Years 2 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
Education
Bachelor Of Business Administration
Skills
Documentation
Team development
Verbal and written communication
Administrative management
Task delegation
Strategic planning
Equipment maintenance
Department collaboration
Logistics
Physical fitness
Community engagement
Active listening
Call center experience
Conflict resolution
Timeline
Police Officer Recruit
Jacksonville Sheriff's Office
09.2025 - 12.2025Read More
Logistics Sales Coordinator
Corporate Traffic Logistics
01.2025 - 05.2025Read More
Department Lead
Lowes Home Improvement
10.2022 - 12.2024Read More
University of North Florida
Bachelor Of Business Administration
Read More