Kelvin Hill
Jacksonville,FL
Overview
7
7
years of professional experience
Work History
Logistics Sales Coordinator
Corporate Traffic Logistics
Jacksonville, FL
01.2025 - Current
- Maintained accurate records of shipments, invoices, and other essential documents to ensure prompt resolution of any discrepancies or issues.
- Reduced shipping delays significantly by proactively addressing potential bottlenecks in the supply chain process.
- Developed strong relationships with carriers and vendors, ensuring timely deliveries and cost-effective solutions for customers.
- Spearheaded new business development initiatives by attending industry events, networking with key stakeholders, and generating leads through strategic marketing efforts.
- Exceeded quarterly sales targets consistently by cultivating a motivated team that was focused on delivering results-driven performance.
- Streamlined logistics processes by implementing efficient sales coordination strategies, resulting in improved customer satisfaction.
- Negotiated favorable contracts with carriers and suppliers, securing competitive rates while maintaining high quality standards.
- Enhanced client retention by providing exceptional service and support throughout the entire sales process.
- Increased overall productivity with effective time management and prioritization of tasks for the logistics team.
- Collaborated closely with cross-functional teams to meet clients' specific logistics requirements, ensuring smooth project execution.
- Resolved customer concerns quickly and professionally, fostering long-term relationships built on trust and reliability.
Department Lead
Lowes Home Improvement
Jacksonville, FL
10.2022 - 12.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
Customer Service Representative
Walmart
Jacksonville, FL
07.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Package Handler
UPS
Jacksonville, FL
09.2018 - 08.2019
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
Education
Bachelor Of Business Administration - undefined
University of North Florida
Jacksonville, FL12.2024
Skills
- Documentation
- Team development
- Verbal and written communication
- Administrative management
- Task delegation
- Strategic planning
- Equipment maintenance
- Department collaboration
- Logistics
Timeline
Logistics Sales Coordinator
Corporate Traffic Logistics
01.2025 - Current
Department Lead
Lowes Home Improvement
10.2022 - 12.2024
Customer Service Representative
Walmart
07.2020 - 01.2021
Package Handler
UPS
09.2018 - 08.2019
Bachelor Of Business Administration - undefined
University of North Florida