Kelvin Ivery
Castle Rock,WA
Summary
Qualified Technology Specialist with many years of success leveraging technological knowledge to improve business processes. Gifted in troubleshooting, issue resolutions, and communication with users. Adept in working with clients to understand needs, determine best course of action and implement solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Investigative Technology Specialist
Drug Enforcement Administration
Centennial , CO
07.2003 - Current
- Maintained user accounts, passwords, data integrity and system security.
- Troubleshot hardware and software issues for users in a timely manner.
- Identified potential IT solutions to improve operational efficiency.
- Monitored network performance and troubleshooted any problems that arose.
- Provided technical assistance to end-users with computer applications and systems.
- Managed inventory of IT assets such as laptops, desktops, printers, monitors.
- Implemented best practices for maintaining secure systems across multiple platforms.
- Repaired faulty equipment such as PCs, laptops, phones, tablets.
- Trained users on how to use various pieces of technology safely and efficiently.
- Diagnosed computer problems using diagnostic tools and other methods.
- Responded quickly to inquiries from internal customers regarding their technical issues.
- Ensured compliance with established policies and procedures related to IT operations.
- Served as network administrator by creating accounts and managing permissions for users.
Computer Specialist
Drug Enforcement Administration
Manhattan, NY
06.2000 - 07.2003
- Assisted in developing and maintaining server infrastructure to ensure system reliability and performance.
- Provided technical support to end users in areas such as hardware and software installation, troubleshooting, and configuration.
- Troubleshot network connectivity problems for both local area networks and wide area networks.
- Installed, configured, maintained, and administered various operating systems such as Windows Server 2008, 2012, 2016, Linux Ubuntu, Debian.
- Managed user accounts including password resets, account creation and deletion, permission changes.
- Maintained an inventory of all computer equipment including desktop computers and peripherals.
- Monitored system performance using various tools such as Task Manager and Performance Monitor.
- Implemented backup strategies for disaster recovery purposes.
- Assisted with IT projects by providing technical advice or expertise when needed.
- Participated in meetings with vendors to discuss potential upgrades or purchases of new technology products.
- Deployed patches or updates to existing applications or operating systems in order to maintain up-to-date security levels.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Associate of Applied Science - Computer Science
Liberty University
Lynchburg, VA05-2019
Skills
- Virtualization Technologies
- Software Development
- [Programming language] expertise
- Maintaining network security
- IT service management
- Network Administration
Certification
- Cellebrite Mobile Forensics Certification
- High Voltage Certification
- IBM Intro Dev Ops Course Certificate
- IBM Intro Cloud Computing Course Certificate
- IBM Intro Agile and Scrum Course Certificate
Timeline
Investigative Technology Specialist
Drug Enforcement Administration
07.2003 - Current
Computer Specialist
Drug Enforcement Administration
06.2000 - 07.2003
- Cellebrite Mobile Forensics Certification
- High Voltage Certification
- IBM Intro Dev Ops Course Certificate
- IBM Intro Cloud Computing Course Certificate
- IBM Intro Agile and Scrum Course Certificate
Associate of Applied Science - Computer Science
Liberty University
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