Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelvin Iyayi

Ikeja,Lagos

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Weber Grill
Elgin, IL
06.2024 - 02.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

Bachelor of Science - Business Administration And Management

University of Lagos
Lagos
10-2016

Skills

  • Customer service
  • Technical support
  • Order tracking
  • Database management
  • Upselling techniques
  • Customer relationship management
  • Time management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Attention to detail

References

References available upon request.

Timeline

Customer Service Representative

Weber Grill
06.2024 - 02.2025

Bachelor of Science - Business Administration And Management

University of Lagos

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