Kelvin Jones
Round Rock
Summary
Seeking an opportunity to apply my exceptional customer service and leadership skills in a collaborative team environment to achieve shared goals and exceed customer expectations. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Flex Officer
Iidon Security Associates
Round Rock
07.2024 - Current
- Investigated disturbances such as thefts, vandalism, or trespassing on the property in accordance with company policies.
- Monitored CCTV footage for suspicious behavior or activity.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Responded quickly and effectively to emergency situations by following established protocol.
- Interacted professionally with staff members from various departments regarding security issues.
- Patrolled assigned areas on foot or in a vehicle to observe and identify potential safety hazards or criminal activity.
- Provided friendly and professional assistance to employees, visitors and customers.
Lead Technician
Take 5 Oil Change
Round Rock
06.2023 - 05.2024
- Successfully led a team of technicians, fostering collaboration and achieving service quality targets consistently
- Provided training to new technicians, ensuring consistent delivery of highquality service
- Maintained a high level of customer satisfaction, resulting in an increase in positive customer feedback and repeat business
- Performed routine automotive maintenance and oil change procedures in accordance with manufacturer specifications and industry standards
- Managed inventory for automotive parts and supplies, ensuring the availability of necessary materials while minimizing excess stock
Product Associate
Tesla Headquarters
Austin
09.2022 - 04.2023
- Operated machinery and equipment safely and efficiently to meet daily production targets
- Conducted comprehensive testing and evaluation of Tesla products, identifying defects and ensuring adherence to quality standards
- Maintained detailed product documentation, including specifications, and test results to provide a clear record of product development processes
- Monitored project progress, identifying and resolving issues to keep projects on track
- Collaborated with team members to achieve daily production goals and resolve any assembly-related challenges
Team Lead
Whataburger
Round Rock
03.2022 - 08.2022
- Maintained a high standard of customer service and resolved any customer concerns to ensure a positive dining experience
- Managed cash registers, and conducted cash counts with accuracy
- Ensured all food products met Whataburger's quality and safety standards, conducting regular product quality checks
- Effectively assigned tasks to team members, ensuring workloads were evenly distributed and completed on time
- Managed the team's schedule, coordinating breaks and shift rotations to maintain optimal staffing levels
Sales Associate
Lakeline Mall: Quick Care Shoes
Cedar Park
11.2021 - 01.2022
- Assisted customers in selecting the right shoe care products and offered expert advice on maintaining and repairing footwear
- Actively promoted and sold shoe care products, accessories, and services, consistently meeting or exceeding sales targets
- Educated customers on proper shoe care techniques and recommended suitable products for various shoe types
- Gathered and documented customer feedback to identify trends, improve service, and enhance product selection
Sales Associate
CVS Health
Round Rock
12.2020 - 10.2021
- Provided friendly and efficient customer service, addressing inquiries, and assisting with product selection
- Efficiently managed daily store opening and closing procedures, ensuring smooth operations and maintaining store security
- Operated cash registers, processed transactions, and ensured accuracy in handling payments, returns, and exchanges
- Assisted in maintaining a well-organized store layout, including arranging displays to enhance product visibility
- Promoted and explained the benefits of CVS loyalty programs to customers, encouraging participation
Education
High School Diploma -
Round Rock High School
Round Rock01.2022
Some College (No Degree) - Computer And Information Sciences
Austin Community College
Austin, TXSkills
- Data Entry
- Database management
- Google and Microsoft proficient
- Leadership Skills
- Data Analysis
- Quality Control
- Proficiency in POS systems
- Inventory Management
- Mechanical Knowledge
- Sales and Upselling
- Customer Service Skills
- Assembly
- Adaptability
- Keen attention to detail
- Organization Skills
- Interpersonal skills
- Ability to collaborate
- Conflict resolution
Administrative Skills
- Data Entry
- Database management
- Google and Microsoft proficient
- Leadership Skills
Licenses & Certificates
- Class C drivers license
- Level 2 security license
- TABC certification
- Texas food handlers certification
Timeline
Flex Officer
Iidon Security Associates
07.2024 - Current
Lead Technician
Take 5 Oil Change
06.2023 - 05.2024
Product Associate
Tesla Headquarters
09.2022 - 04.2023
Team Lead
Whataburger
03.2022 - 08.2022
Sales Associate
Lakeline Mall: Quick Care Shoes
11.2021 - 01.2022
Sales Associate
CVS Health
12.2020 - 10.2021
High School Diploma -
Round Rock High School
Some College (No Degree) - Computer And Information Sciences
Austin Community College