Kelvin Lee
Philadelphia,PA
Summary
Versatile professional with a track record of delivering exceptional customer service and fostering strong relationships, as demonstrated at Philly First. Skilled in scheduling and records coordination, I excel in enhancing team productivity and client satisfaction. Proven leadership and problem-solving abilities have led to significant business growth and repeat client engagements.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Self-employeed
01.2014 - 11.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Recruitment Coordinator
Philly First
03.2021 - 11.2023
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using [Software] and updated information accordingly.
Supervisor
One9One Originals
06.2019 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Germantown High School
Philadelphia06-2003
Skills
- Scheduling
- Records coordination
- Estimations and quotes
- Quoting and estimating
Timeline
Recruitment Coordinator
Philly First
03.2021 - 11.2023
Supervisor
One9One Originals
06.2019 - 08.2023
Independent Contractor
Self-employeed
01.2014 - 11.2024
High School Diploma -
Germantown High School
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