Career advancementHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company Retreats
Summary
Dedicated professional skilled in customer retention strategies and communication. Proven ability to build strong relationships and manage billing effectively, ensuring high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Uber Eats
11.2016 - Current
Operated independently to retrieve orders from various stores and deliver to customer residences or places of business
Developed strong customer relationships to encourage repeat business.
Custodian
Johnston County Public Schools
Smithfield, North Carolina
08.2018 - 04.2021
Checked and stocked inventory throughout facility to meet expected demands.
Set up and removed furniture, equipment and supplies required for meetings and special events.
Operated industrial cleaning equipment to quickly complete custodial tasks.
Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Notified building managers about needed repairs to maintain public safety.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Moved equipment and furniture to thoroughly clean space.
Stripped, sealed, finished and polished floors to maintain longevity and health.
Discarded cardboard boxes and trash in compactors and balers.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Housekeeping Aide
WakeMed Raleigh Campus
Raleigh, North Carolina
04.2007 - 09.2014
Conducted thorough cleaning of equipment, floors, and furniture to maintain hygiene standards.
Restocked towels, rugs, and toiletries in bathrooms before guest check-in.
Monitored common areas for cleanliness and safety compliance.
Performed overnight floor stripping, waxing, and cleaning of patient rooms post-discharge.
Education
High School Diploma -
West Johnston High School
Benson, NC
06-2004
Skills
Quoting and estimating
Estimations and quotes
Billing control
Work inspections
Customer retention strategies
Scheduling
Computer skills
Volunteer coordination
MS office
Answering phones
Activity scheduling
Community service
Affiliations
Disaster services volunteer with the American Red Cross