Kelvin Martinez
Lake Worth,FL
Summary
Results-oriented professional known for productivity and efficiency in problem-solving. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel at communication, adaptability, ensuring operational improvement.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Mercedes Benz of Delray
Delray Beach, FL
01.2019 - Current
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Automotive Sales Associate
Mercedes Benz of Delray
Delray Beach, FL
05.2017 - 12.2018
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Greeted customers, answered inquiries and provided information on available vehicles.
- Answered customer inquiries regarding product features, pricing, and availability.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Responded to inquiries from potential customers via email and telephone.
- Prepared paperwork related to the sale including invoices, contracts, warranties and other documents as required by state law.
Rental Manager
Mercedes Benz of Delray
Delray Beach, FL
02.2015 - 04.2017
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Inspected vehicles before and after rentals to ensure condition.
- Initiated preventative maintenance activities such as oil changes, tire rotations as required for fleet vehicles.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Performed daily audits of fleet inventory levels and reported any irregularities to management team.
- Drafted contracts, explained terms to customers and acquired signatures.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL05-2017
Skills
- Customer service focus
- Team building expertise
- Problem-solving
- Maintenance and repair
- MS office
- Conflict resolution
- Cost reduction strategies
- Multiple priorities management
- Team collaboration and leadership
- Process optimization
- Bilingual English and Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Service Manager
Mercedes Benz of Delray
01.2019 - Current
Automotive Sales Associate
Mercedes Benz of Delray
05.2017 - 12.2018
Rental Manager
Mercedes Benz of Delray
02.2015 - 04.2017
Associate of Arts - Business Administration And Management
Palm Beach State College
Similar Profiles
Briana MaldonadoBriana Maldonado
Sales Consultant at Mercedes Benz Of DelraySales Consultant at Mercedes Benz Of Delray
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
RACHEL MORALEZRACHEL MORALEZ
Medicare Senior Customer Service Agent at HCSCMedicare Senior Customer Service Agent at HCSC
Kierstyn BurnsKierstyn Burns
Inside Sales Specialist at Stark ExterminatorsInside Sales Specialist at Stark Exterminators