Kelvin Matos
New York,NY
Summary
Dynamic and dedicated professional with extensive experience as a Doorman at The Lotos Club, excelling in tenant relations and package handling. Recognized for exceptional communication skills and a strong commitment to safety, ensuring a secure environment while enhancing member satisfaction through attentive service and efficient operations.
Overview
13
13
years of professional experience
Work History
Doorman
The Lotos Club
06.2023 - 10.2025
- Monitored building access, ensuring safety and security for members, guests and room guests.
- Assisted members with inquiries, providing exceptional customer service and support.
- Coordinated package deliveries, maintaining organization and efficiency in reception areas.
- Trained new staff on operational procedures and customer service best practices.
Doorman
SW Management
08.2020 - 06.2023
- Monitored building access, ensuring security protocols and resident safety standards were consistently upheld.
- Assisted residents with inquiries, providing exceptional customer service to enhance overall satisfaction.
- Coordinated delivery logistics, managing packages and visitor access for efficient operations.
- Conducted regular inspections of lobby areas, maintaining cleanliness and orderliness throughout the premises.
Online Listing Agent
Goodwill Industries Of Greater New York And Northern NJ
04.2017 - 03.2020
- Taking pictures of items, weighing the items and placing a price on them
- Consolidating the shelves when new items are being placed
- When assigned, Picking paid items off the shelves that are ready to be shipped
- Maintaining a clean & safe work area
Sales Associate
Best Buy
11.2016 - 12.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Addressed customer inquiries and resolved issues to promote satisfaction and loyalty.
- Supported promotional events, driving sales through effective marketing strategies within the store.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Stock Associate
PetSmart
03.2016 - 10.2016
- Supported customer service initiatives by promptly retrieving requested items from stock.
- Participated in regular inventory counts to maintain accurate stock levels.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Stock Associate
Toys"R"Us
12.2015 - 01.2016
- Assisted in receiving and stocking merchandise to ensure store organization and availability.
- Maintained cleanliness and orderliness of sales floor and stockroom areas.
- Operated inventory management system to track product availability and location.
- Collaborated with team members to execute seasonal merchandising strategies effectively.
Camp Counselor
Goodwill
07.2012 - 08.2012
- Supervised daily activities to ensure safety and engagement for campers.
- Assisted in planning and executing recreational programs tailored to camper interests.
- Facilitated group discussions to promote teamwork and conflict resolution among campers.
- Monitored camper behavior, providing guidance and support as needed.
Education
High School Diploma -
William Cullen Bryant High School
Astoria, NY06-2015
Skills
- Package handling
- Tenant relations
- CCTV monitoring
- Baggage management
- Elevator operation
- Teamwork
- Physical stamina
- Physical fitness
- Physical strength
- Excellent communication
- Attention to detail
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Doorman
The Lotos Club
06.2023 - 10.2025
Doorman
SW Management
08.2020 - 06.2023
Online Listing Agent
Goodwill Industries Of Greater New York And Northern NJ
04.2017 - 03.2020
Sales Associate
Best Buy
11.2016 - 12.2016
Stock Associate
PetSmart
03.2016 - 10.2016
Stock Associate
Toys"R"Us
12.2015 - 01.2016
Camp Counselor
Goodwill
07.2012 - 08.2012
High School Diploma -
William Cullen Bryant High School