Hi, I’m
KELVIN MWANIKI
Doha,DA
Summary
Experienced customer care representative with a proven track record at various stores in Kenya, specializing in customer calls, communications, and inventory management. Demonstrates strong problem diagnosis skills and expertise in handling customers queries and concerns, Adept at performing changes and customer diverse nature efficiently. Previous role as a Driver at Timber Nest involved conducting safety inspections, handling cargo, and maintaining excellent customer satisfaction. Core competencies include flexibility, communication skills, teamwork skills, creativity, responsibility, fuel-efficient driving, and basic marketing. Career goal: to leverage extensive knowledge and customer experience to enhance quality performance and safety standards.
Overview
2
years of professional experience
Work History
Isuzu Auto Garage
Automotive Technician Advisor
07.2024 - Current
Job overview
- Handled client bookings, listened to vehicle concerns, and relayed technical feedback in a clear, friendly manner.
- Conducted diagnostics and repairs for over 200+ vehicles, specializing in suspension, braking, and engine systems.
- Ensured timely communication with clients on service updates, cost estimates, and follow-up maintenance.
- Provided post-service support and ensured high customer retention through exceptional service.
Branches Worldwide Stores
Customer Care Rep
02.2023 - 07.2024
Job overview
- Review unresolved policy terms to determine, whether a particular loss is covered by insurance.
- Keep records of customers, interactions or transaction's
- Record all enquiries and complains that need to be forwarded to the senior's
- Following up with the customer through email or phone to find out the feedback
- Escalating queries and concerns where necessary with the respective departments
Education
Nairobi Technical Training InstituteNairobi
Diploma of Higher Education from Automotive Engineering
11.2022
Skills
- Flexibility
- Communication skills
- Teamwork skills
- Creativity
- Responsibility
- Fuel-efficient driving
- Cargo handling knowledge
- Accident procedures
- Basic mechanics
Hobbies and Interests
- Travelling
- Sports
- Volunteer work
- Community service
Timeline
Automotive Technician Advisor
Isuzu Auto Garage
07.2024 - Current
Customer Care Rep
Branches Worldwide Stores
02.2023 - 07.2024
Nairobi Technical Training Institute
Diploma of Higher Education from Automotive Engineering
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