Kelvin Nguyen
Caroline Springs
Summary
Seasoned Manager and Youth Volleyball Coach with a robust history at MINISO CO., Western Region Volleyball and Springside West Secondary College. Expert in team leadership and performance management, demonstrating a knack for elevating team performance and client satisfaction. Skilled in developing strategies and mentoring, ensuring operational excellence and efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Miniso
Highpoint Shopping Centre, Shop L02/2116 200 Rosam
09.2024 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
PROGRAM MANAGER
Western Region Volleyball
Caroline Springs
03.2022 - Current
- Interacted with clients to identify individual needs and requirements
- Identified program obstacles and communicated possible impacts to teams
- Developed and implemented strategies to increase client satisfaction and loyalty
- Coached, mentored and trained teams in order to improve their performance
- Enforced discipline both on and off-field to lead team with highest personal standards
- Implemented exercise programs and training strategies to bolster individual and team performance
- Developed team practices that focused on developing individual and team skills
YOUTH VOLLEYBALL COACH
Springside West Secondary College
Fraser Rise
02.2024 - 12.2024
- Coached, mentored and trained teams in order to improve their performance
- Enforced discipline both on and off-field to lead team with highest personal standards
- Implemented exercise programs and training strategies to bolster individual and team performance
- Developed team practices that focused on developing individual and team skills
WAITER
Chef Lagenda
Aintree
12.2022 - 01.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly
SALES ASSISTANT
Essendon Tobacconist And Variety Store
Essendon
12.2022 - 08.2023
- Fielded customer questions to share information about products, availability and pricing
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
- Organized stockroom shelves, racks and bins according to store layout and product categories
- Assisted in store merchandising, stocking shelves and setting up displays
- Processed customer orders and payments accurately and efficiently
Education
HIGH SCHOOL DIPLOMA -
Lakeview Senior College
Skills
- Team leadership
- Problem solving
- Retail service expertise
- Cash handling
- Customer resolutions
- Student Coaching
- Management
- Performance Tracking
- Evaluation
- Negotiation
- Conflict Resolution
Timeline
Assistant Store Manager
Miniso
09.2024 - Current
YOUTH VOLLEYBALL COACH
Springside West Secondary College
02.2024 - 12.2024
WAITER
Chef Lagenda
12.2022 - 01.2024
SALES ASSISTANT
Essendon Tobacconist And Variety Store
12.2022 - 08.2023
PROGRAM MANAGER
Western Region Volleyball
03.2022 - Current
HIGH SCHOOL DIPLOMA -
Lakeview Senior College