Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Nguyen

Caroline Springs

Summary

Seasoned Manager and Youth Volleyball Coach with a robust history at MINISO CO., Western Region Volleyball and Springside West Secondary College. Expert in team leadership and performance management, demonstrating a knack for elevating team performance and client satisfaction. Skilled in developing strategies and mentoring, ensuring operational excellence and efficiency.


Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Miniso
09.2024 - Current
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

PROGRAM MANAGER

Western Region Volleyball
03.2022 - Current
  • Interacted with clients to identify individual needs and requirements
  • Identified program obstacles and communicated possible impacts to teams
  • Developed and implemented strategies to increase client satisfaction and loyalty
  • Coached, mentored and trained teams in order to improve their performance
  • Enforced discipline both on and off-field to lead team with highest personal standards
  • Implemented exercise programs and training strategies to bolster individual and team performance
  • Developed team practices that focused on developing individual and team skills

YOUTH VOLLEYBALL COACH

Springside West Secondary College
02.2024 - 12.2024
  • Coached, mentored and trained teams in order to improve their performance
  • Enforced discipline both on and off-field to lead team with highest personal standards
  • Implemented exercise programs and training strategies to bolster individual and team performance
  • Developed team practices that focused on developing individual and team skills

WAITER

Chef Lagenda
12.2022 - 01.2024
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly

SALES ASSISTANT

Essendon Tobacconist And Variety Store
12.2022 - 08.2023
  • Fielded customer questions to share information about products, availability and pricing
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
  • Organized stockroom shelves, racks and bins according to store layout and product categories
  • Assisted in store merchandising, stocking shelves and setting up displays
  • Processed customer orders and payments accurately and efficiently

Education

HIGH SCHOOL DIPLOMA -

Lakeview Senior College

Skills

  • Team leadership
  • Problem solving
  • Retail service expertise
  • Cash handling
  • Customer resolutions
  • Student Coaching
  • Management
  • Performance Tracking
  • Evaluation
  • Negotiation
  • Conflict Resolution

Timeline

Assistant Store Manager

Miniso
09.2024 - Current

YOUTH VOLLEYBALL COACH

Springside West Secondary College
02.2024 - 12.2024

WAITER

Chef Lagenda
12.2022 - 01.2024

SALES ASSISTANT

Essendon Tobacconist And Variety Store
12.2022 - 08.2023

PROGRAM MANAGER

Western Region Volleyball
03.2022 - Current

HIGH SCHOOL DIPLOMA -

Lakeview Senior College

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Kelvin Nguyen