KELVIN OSAGHAE
New York,NY
Summary
Wholesale Operations Manager with 10+ years of experience leading cross-functional operations across luxury and contemporary fashion brands in the U.S. and Europe. Proven success managing wholesale accounts, retail operations, product launches, supply chain coordination, and commercial execution from order placement through in-store delivery. Skilled at streamlining operational processes, improving cross-functional collaboration, managing retailer relationships, and supporting high-growth organizations through scalable systems and operational excellence. Recognized for building strong partnerships across sales, finance, logistics, merchandising, and client teams while consistently delivering exceptional customer experiences.
Overview
1
1
Language
9
9
years of professional experience
Work History
Wholesale Account Manager (Contract)
The Alphabet Showroom
03.2026 - 07.2026
- Managed wholesale operations for multiple contemporary fashion brands during Paris Market Week.
- Built and maintained relationships with retail buyers throughout North America and Europe.
- Coordinated buyer appointments, product presentations, and commercial follow-up to support seasonal order execution.
- Managed multiple wholesale accounts simultaneously while ensuring excellent customer service and operational support.
Commercial & Operations Lead
Winnie New York
10.2019 - 01.2026
- Directed retail and wholesale operations across five international markets, ensuring operational consistency and seamless execution across North America, Europe, and Asia.
- Developed standardized operating procedures and execution playbooks that improved operational efficiency and contributed to 18% year-over-year revenue growth.
- Led more than 15 international market launches from planning through execution, reducing rollout timelines by 20% through stronger cross-functional coordination.
- Managed the end-to-end commercial calendar, partnering with merchandising, logistics, suppliers, and retail teams to ensure timely product delivery and successful launches.
- Collaborated with cross-functional stakeholders to resolve operational issues, improve communication, and maintain execution excellence.
- Contributed to the company's recognition as part of the LVMH Prize-winning team through operational leadership supporting rapid global expansion.
Wholesale Account Manager
Acne Studios
08.2019 - 01.2023
- Managed a wholesale portfolio exceeding €3 million annually while maintaining strong retailer relationships and high account retention.
- Served as the primary operational liaison between retail partners and internal departments including logistics, finance, merchandising, and design.
- Coordinated seasonal order execution, ensuring product assortments aligned with retailer demand and business objectives.
- Leveraged sales and inventory data to optimize assortments, improve sell-through performance, and reduce markdown exposure.
- Supported the full wholesale order cycle from planning through delivery while maintaining strong communication with key accounts.
Operations & Client Relations Manager
Burberry
12.2017 - 07.2019
- Directed daily retail activities across several New York City locations while controlling six-figure operating budgets.
- Organized staffing logistics alongside operational workflows and customer service initiatives to facilitate efficient store operations.
- Directed CRM implementation and integration within store teams, fostering improved client engagement and increasing repeat business.
- Cultivated strong client relationships, enhancing customer loyalty and brand engagement.
Education
Bachelor of Science - Business Administration
CUNY York College
New York05-2019
Skills
- CRM Platforms
- Microsoft Office Suite
- Inventory Management Systems
- Logistics Coordination
- Market-driven planning expertise
- Pricing strategy
- Territory management
- Effective communication
- Retail sales
CORE COMPETENCIES
- Wholesale Account Operations
- Retail Operations Management
- Cross-Functional Project Management
- Customer & Retailer Relationship Management
- Order Lifecycle Management
- Sales Operations
- Process Improvement
- Inventory & Supply Chain Coordination
- Commercial Planning
- Team Leadership & Coaching
- Logistics Coordination
- Client Experience
- Operational Reporting
- Vendor & Partner Management
Languages
English
Native or Bilingual
Timeline
Wholesale Account Manager (Contract)
The Alphabet Showroom
03.2026 - 07.2026
Commercial & Operations Lead
Winnie New York
10.2019 - 01.2026
Wholesale Account Manager
Acne Studios
08.2019 - 01.2023
Operations & Client Relations Manager
Burberry
12.2017 - 07.2019
Bachelor of Science - Business Administration
CUNY York College