Kelvin Owete
IT Support Engineer
Luton,Bedfordshire
Summary
Diligent IT support engineer with solid foundation in troubleshooting and resolving complex technical issues. Proven track record of enhancing system performance and providing exceptional user support. Demonstrated ability in network management and software installation.
Overview
6
6
years of professional experience
1
1
Certificate
1
1
Language
Work History
IT Support Consultant
Esjare GSL
10.2021 - 04.2022
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Assisted in the migration of legacy systems to modern platforms, minimizing disruption to daily operations.
- Participated in the design and development of user-friendly documentation for IT support processes and procedures.
IT Support Engineer
Uchefem Consultancy Ltd
01.2019 - 01.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
IT Technical Support Intern
Corporate Affairs Commission
09.2016 - 01.2017
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
Education
Master of Science - Cyber Security
University of Hertfordshire
United Kingdom 08-2023
Bachelor of Science - Computer And Information Systems
Babcock University
Nigeria06-2019
Skills
IT budgeting
Incident management
Asset management
Security policies
User training
Data entry
Ticket management
Complaint resolution
Project management
Decision-making
Verbal and written communication
Call center operations
Certification
Google Project Management certification - 3 months
Timeline
Google Project Management certification - 3 months
07-2024
IT Support Consultant
Esjare GSL
10.2021 - 04.2022
IT Support Engineer
Uchefem Consultancy Ltd
01.2019 - 01.2021
IT Technical Support Intern
Corporate Affairs Commission
09.2016 - 01.2017
Master of Science - Cyber Security
University of Hertfordshire
Bachelor of Science - Computer And Information Systems
Babcock University
Languages
English
Native or Bilingual