Kelvin Pouerie
Overview
7
7
years of professional experience
Work History
Intake Coordinator
VNS Health
03.2020 - Current
- Liaison between external customers, patients, families and VNS Health Hospice Care
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures
- Obtained two scores of 100% CX for call evaluations which contributed to the overall increase for the service level of the hospice dept
- Trained new staff members on intake procedures, contributing to a well-prepared team
Event Coordinator
The Loft in Flatiron
01.2018 - 01.2020
- Managed administrative logistics of events planning, booking, and promotions
- Consulted with customers to determine objectives and requirements for events
- Coordinated schedules and timelines for events
Brand Representative
Abercrombie & Fitch
01.2017 - 10.2019
- Communicated product value, quality, and style to educate and entice potential customers
- Increased brand awareness through reliable customer service, loyalty program, sales, and brand promotion, fueling marketshare growth by 20%
- Led and trained 10+ new associates on brand objectives, POS system and customer service etiquette
Peer Mentor/Administrative Asst.
BMCC/College Discovery
08.2016 - 12.2016
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals
- Met mentee formally, informally, in-person and virtually to offer support
- Performed routine clerical and organizational tasks such as scheduling, taking calls, and organizing meetings among peers
Education
Bachelors - Entrepreneurship
Baruch College
06.2021
Associates - Business Administration
BMCC
12.2017
Skills
- Language – Bilingual (English & Spanish)
- Software – Microsoft Office Suite: Word, PowerPoint, Excel, and Outlook
- Telephone Etiquette
- Positive all-around team player
- Trained in great leadership skills
- Multitasking
Timeline
Intake Coordinator
VNS Health
03.2020 - Current
Event Coordinator
The Loft in Flatiron
01.2018 - 01.2020
Brand Representative
Abercrombie & Fitch
01.2017 - 10.2019
Peer Mentor/Administrative Asst.
BMCC/College Discovery
08.2016 - 12.2016
Bachelors - Entrepreneurship
Baruch College
Associates - Business Administration
BMCC