Kelvin Walker
Media Executive Assistant
Durham,NC
Summary
Versatile professional with extensive experience across operations management, sales, customer service, digital marketing, and brand development. Proven track record in enhancing customer experiences, executing strategic marketing campaigns, and fostering partnerships. Skilled in leveraging technology to drive business growth and brand awareness, with strong project management and creative content production competencies.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Supervisor
Lucky Brand Jeans
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Support management team with excellent customer service to ensure customer satisfaction.
- Demonstrate product knowledge , selling and operational skills to maximize sales.
Business Operations Manager
TPLG UNCUT
06.2020 - Current
- Orchestrated talent scheduling and event logistics, contributing to increased show quality and audience engagement.
- Designed and executed digital advertisements, significantly boosting event visibility and attendance.
- Managed multi-platform content strategy, enhancing brand presence and interaction.
- Secured strategic partnerships, expanding organizational reach and cultivating new revenue opportunities.
- Coordinated press strategies for client campaigns, improving brand recognition and media coverage.
- Record , edit and broadcast radio commercials for regional promotion and digital advertising
Sales Clerk/Manager
Durham County ABC Board
04.2022 - 02.2024
- Managed store operations, including inventory management and customer service, increasing sales and customer loyalty.
- Developed and implemented engaging product displays and promotions, enhancing the in-store experience.
- Built and maintained relationships with brand representatives, ensuring a diverse product selection and knowledge sharing.
- Coordinated Mix Beverage (MXB) accounts, ensuring tailored product availability for key commercial clients.
Chauffeur (Contract)
Brisbon Transportation
05.2019 - 06.2021
- Provided punctual and efficient transportation services, earning commendations for professionalism and reliability.
- Developed strategic route planning to minimize travel time and enhance client satisfaction.
- Maintained detailed records of vehicle maintenance and trip expenses, ensuring operational efficiency.
CVS Health/Caremark Representative
Conduent - Business Process Services
09.2017 - 01.2019
- Delivered exceptional customer service for insurance inquiries, utilizing comprehensive system tools and resources.
- Assisted members with enrollment and plan navigation, significantly improving customer understanding and satisfaction.
- Adhered to HIPAA guidelines, ensuring the confidentiality and privacy of member information.
Booking/Stage Manager
Beats and Bars Festival
01.2017 - 09.2017
- Marketing Representative / Event Coordinator | Spearheaded marketing initiatives, driving brand visibility and attendee engagement for the festival.
- Facilitated effective coordination among team members, sponsors, and talent, ensuring seamless event execution.
Sales / Marketing Representative
Primetime Business Solutions
01.2017 - 06.2017
- Engaged in direct sales and marketing initiatives, significantly contributing to client acquisition and sales targets.
- Recognized as Lead Sales Representative, demonstrating exceptional sales performance and customer engagement.
Sr Marketing Representative
Artful Concepts Marketing
09.2014 - 12.2016
- Produced and managed promotional content, increasing visibility and engagement for client services.
- Conducted media outreach, enhancing brand presence and securing coverage for key events.
Education
Bachelor of Arts - Mass Communication
North Carolina Central University
Durham, NC 08.2013 - 07.2025
Associate of Applied Science - Web Graphic Design
DeVry University
Atlanta, GA 08.2010 - 05.2013
Skills
- Brand Management and Development
- Digital Marketing and Social Media Strategy
- Creative Content Production and Graphic Design
- Customer Experience and Relationship Management
- Brand Activation Coordinator
- Event Planning and Coordination
- Project and Operations Management
- Strong Analytical and Communication Abilities
- Adobe Creative Suite and Microsoft Office Suit Proficiency
- Operation Management
Websites
Timeline
Supervisor
Lucky Brand Jeans
04.2024 - Current
Sales Clerk/Manager
Durham County ABC Board
04.2022 - 02.2024
Business Operations Manager
TPLG UNCUT
06.2020 - Current
Chauffeur (Contract)
Brisbon Transportation
05.2019 - 06.2021
CVS Health/Caremark Representative
Conduent - Business Process Services
09.2017 - 01.2019
Booking/Stage Manager
Beats and Bars Festival
01.2017 - 09.2017
Sales / Marketing Representative
Primetime Business Solutions
01.2017 - 06.2017
Sr Marketing Representative
Artful Concepts Marketing
09.2014 - 12.2016
Bachelor of Arts - Mass Communication
North Carolina Central University
08.2013 - 07.2025
Associate of Applied Science - Web Graphic Design
DeVry University
08.2010 - 05.2013
Similar Profiles
Shania NormeyShania Normey
Retail Sales Associate at Lucky Brand JeansRetail Sales Associate at Lucky Brand Jeans
Xujey Viviana MartinezXujey Viviana Martinez
Sales Lead Keyholder at Lucky Brand JeansSales Lead Keyholder at Lucky Brand Jeans
Eleanor ManleyEleanor Manley
Key Holder Supervisor at Lucky Brand JeansKey Holder Supervisor at Lucky Brand Jeans
Andres Daniel GarciaAndres Daniel Garcia
Technical Customer Support Specialist at Aerospace Marketing GroupTechnical Customer Support Specialist at Aerospace Marketing Group
JASON TUCKER-HILLJASON TUCKER-HILL
Management Analyst at Federal Bureau of Prisons, Central Office, Washington, D.C.Management Analyst at Federal Bureau of Prisons, Central Office, Washington, D.C.