Kelvin Williams
Stone Mountain,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Coca Cola Refreshments
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Rideshare Driver
Uber
01.2020 - 10.2023
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Assistant Manager
Walmart
10.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Customer Service Cashier
Kroger
08.2017 - 12.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Server
Cafe Intermezzo
01.2013 - 08.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Bachelor of Science - Accounting And Finance
DeVry University
Atlanta, GA11.2026
Dunwoody High School
Dunwoody, GA05.2011
Skills
Data Entry
Customer Relations
Complaint Handling
Microsoft Excel
Call Management
Microsoft PowerPoint
Microsoft Office Suite
Technical Support
Spreadsheets
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified CPR/AED, Allied Universal
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Security Officer
Coca Cola Refreshments
12.2023 - Current
Assistant Manager
Walmart
10.2022 - 03.2023
Rideshare Driver
Uber
01.2020 - 10.2023
Customer Service Cashier
Kroger
08.2017 - 12.2019
Server
Cafe Intermezzo
01.2013 - 08.2014
Bachelor of Science - Accounting And Finance
DeVry University
Dunwoody High School
- MCAS - Microsoft Certified Application Specialist
- Certified CPR/AED, Allied Universal
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