Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
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Kelvina Simon

Washington DC,United States

Summary

Proven in enhancing guest experiences and streamlining operations, I leveraged hospitality service expertise and interactive communication skills at Levy Restaurants and other notable employers. Specializing in guest relations management, I significantly contributed to team efficiency and service excellence, embodying initiative-taking and operational improvements without exceeding a numerical reference.

Overview

8
8
years of professional experience

Work History

Suite Runner

Levy Restaurants
03.2023 - 07.2024
  • Anticipated guest needs proactively by observing behavioral cues, providing prompt assistance as required.
  • Facilitated smooth communication between suite guests and team members, addressing any questions or concerns quickly and professionally.
  • Assisted in the onboarding of new Suite Runners by sharing knowledge, tips, and best practices to ensure a seamless transition into the role.
  • Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.

Guest Service

Best Grada World
09.2021 - 02.2022
  • Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
  • Supported daytime staff with smooth handover of duties at shift change times for seamless guest service.
  • Demonstrated service culture that prioritized guest service experience and modeled, trained and coached expectations to deliver service standard.
  • Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
  • Delivered exceptional guest service by resolving issues promptly and professionally, fostering a positive atmosphere within the arena.

Warehouse Worker

UPS
11.2019 - 07.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Helper

Home Improvement
09.2016 - 01.2017
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Participated in training sessions to enhance skills and knowledge.
  • Loaded and unloaded construction materials to prepare for use in construction.

Education

Prospect College
Washington, DC

Diploma -

Northwestern High School
Hyattsville, MD
06.2016

Skills

  • Initiative-taking
  • Guest Relations Management
  • Guest service
  • Interactive communication skills
  • Hospitality service expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Suite Runner

Levy Restaurants
03.2023 - 07.2024

Guest Service

Best Grada World
09.2021 - 02.2022

Warehouse Worker

UPS
11.2019 - 07.2020

Helper

Home Improvement
09.2016 - 01.2017

Prospect College

Diploma -

Northwestern High School

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Kelvina Simon