Kelvin J. Odom Jr.
Little Elm
Summary
Motivated and dependable professional with hands-on experience in forklift operation, commercial driving, and retail sales management. Known for quickly mastering new skills, maintaining a strong work ethic, and delivering excellent customer service while upholding a professional and approachable attitude.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spectrum
Irving, TX
10.2023 - 01.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and swift issue resolution.
- Conducted troubleshooting for technical issues, guiding customers through solutions effectively.
- Managed account changes and billing inquiries, maintaining accuracy in customer records.
Security Professional
Andy Frain
Arlington, TX
09.2023 - 12.2023
- Collaborated with management to create effective emergency response plans and procedures.
- Maintained detailed incident reports for review and analysis by senior management.
- Oversaw daily operations of security team, ensuring adherence to established policies and standards.
Trash Truck Driver
City Of Mesquite
Mesquite, TX
03.2023 - 09.2023
- Operated refuse collection vehicle safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations.
- Managed waste disposal operations while adhering to environmental guidelines.
Belt Line Machine Operator
BMW Manufacturing
Arlington, Texas
03.2018 - 06.2019
- Operated advanced CNC machinery to ensure precision in production processes.
- Monitored machine performance and conducted routine maintenance to minimize downtime.
- Collaborated with team members to streamline assembly line operations for improved efficiency.
Como Operator
Jeld-Wen Windows & Doors
Garland, TX
02.2017 - 12.2018
- Operated machinery for window and door assembly, ensuring adherence to safety protocols.
- Conducted quality checks on finished products to maintain company standards.
- Collaborated with team members to streamline production processes and reduce downtime.
Security Professional
Champion National Security
Richardson, TX
02.2015 - 02.2017
- Monitored security systems to ensure facility safety and compliance with regulations.
- Conducted regular patrols to deter unauthorized access and identify potential risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
Delivery Driver Helper
UPS
Dallas, TX
11.2013 - 01.2015
- Assisted drivers in loading and unloading packages efficiently to ensure timely deliveries.
- Conducted pre-trip inspections of delivery vehicles to ensure compliance with safety regulations.
- Managed package sorting and organization in delivery areas to streamline workflow processes.
Cashier
Toys"R"Us
Frisco, TX
12.2012 - 11.2013
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and gift card payments accurately and securely.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX06-2012
Skills
- Customer service
- Strong work ethic
- CCTV monitoring
- Safety and security regulations
- Machinery operation
- Safe driving practices
- Vehicle maintenance
- Reliability and punctuality
Timeline
Customer Service Representative
Spectrum
10.2023 - 01.2024
Security Professional
Andy Frain
09.2023 - 12.2023
Trash Truck Driver
City Of Mesquite
03.2023 - 09.2023
Belt Line Machine Operator
BMW Manufacturing
03.2018 - 06.2019
Como Operator
Jeld-Wen Windows & Doors
02.2017 - 12.2018
Security Professional
Champion National Security
02.2015 - 02.2017
Delivery Driver Helper
UPS
11.2013 - 01.2015
Cashier
Toys"R"Us
12.2012 - 11.2013
High School Diploma -
Lake Highlands High School