Kely C. Kenney
Frisco,United States
Summary
Customer Service/Account Management Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Online Accounts Clerk
Dunbar Protective Services
09.2021 - Current
- Completed bi-weekly payroll for company employees.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Communicated with suppliers to reconcile invoice payments.
- Applied mathematical abilities to calculate and check figures in accounting systems.
Platinum Customer Service Representative
American Express
09.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Accounts Payable Clerk
Gully Express Trucking
06.2018 - 09.2022
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Education
Fire Academy Fire Science Certificate - Fire Science
Collin College
McKinney, TX04.2022
Skills
- Expense Account Management
- Check Disbursement
- Data Processing
- Sales Commission Knowledge
- Verbal and Written Communication
- Microsoft Excel
Timeline
Platinum Customer Service Representative
American Express
09.2022 - 12.2022
Online Accounts Clerk
Dunbar Protective Services
09.2021 - Current
Accounts Payable Clerk
Gully Express Trucking
06.2018 - 09.2022
Fire Academy Fire Science Certificate - Fire Science
Collin College
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