Kelyn Krygier
Traverse City
Summary
Dynamic professional with extensive experience in clerical support, insurance claims, and customer service within healthcare settings. Proven history of driving efficiency and accuracy, resulting in enhanced customer satisfaction through effective time management and problem-solving skills. Knowledgeable in medical billing and coding, with a focus on compliance with HIPAA regulations. Strong mathematical skills and proficiency in various software applications, including POS systems, while representing Blue Cross Blue Shield.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Web Support Help Desk
Morley inc
Traverse City
10.2024 - 04.2025
- Resolved customer and health care provider questions regarding bluecross website efficiency through research and processing.
- Addressed technical issues faced by members and providers, escalating when necessary.
- Conveyed detailed information to clients, managers, and customers clearly.
- Produced status reports or service recovery letters for inquiries as required.
- Assigned inquiries to appropriate departments for streamlined resolution.
- Trained new and existing customers and team members on relevant policies and benefits.
- Logged each interaction meticulously in tracking system for record-keeping purposes.
- Engaged in inbound and outbound communications to offer timely solutions while maintaining an upbeat attitude.
Remote Customer Service Representative
Morley Companies-Remote
05.2023 - 10.2024
- Supported clients in comprehending insurance coverage details and choosing fitting products and services.
- Remained knowledgeable regarding claims processes, coding practices, billing standards, policies, premiums, and benefits.
- Executed complete customer service functions through both incoming and outgoing calls for effective follow-up.
- Addressed customer questions with compassion while ensuring efficient delivery of tailored solutions.
- Assisted callers in recognizing additional requirements and navigating services available online or over the phone.
Lab Technician
Addiction Treatment Services-Traverse City, MI
Traverse City
02.2018 - 09.2019
- Collected specimens for lab evaluation for each client to refine the accuracy by 99%, following legal guidelines and requirements.
- Handled multiple phone lines, greeting patients, and checking in clients in person, improving efficiency by 98%
- Managed client referrals and office orders for lab tests, reducing errors by 98%.
- Administered Breathalyzer screenings and complied with court expectations, reducing positive tests by 100%
- Collected urine specimens from female clients in accordance with court requirements to strengthen compliance by 100%
Rehabilitation Specialist
NeuroRestorative-Traverse City, MI
Traverse City
09.2016 - 06.2017
- Achieved 95% safety improvement by overseeing clients' rehabilitation goals and monitoring progress.
- Increased participant engagement by 95% through organized social group activities.
- Co-facilitated quarterly newsletter design and content, enhancing overall writing and computer skills.
- Streamlined medical appointment management by efficiently handling documentation via scanning and faxing.
Deli Clerk, Cashier, Delivery Driver
Franciscos Market and Deli-Traverse City, MI
Traverse City
04.2015 - 03.2016
- Achieved 96% performance optimization while managing three distinct roles in store.
- Streamlined deli operations under short-staff conditions through enhanced prioritization skills.
- Implemented new POS design, resulting in 85% reduction in food loss from errors.
- Managed stock levels by coordinating closely with sales representatives on inventory placement.
- Executed financial transactions and balanced drawers, refining overall skill set.
Deli Clerk
Oleson's Food Market-Traverse City, MI
Traverse City
01.2012 - 01.2015
- Achieved 97% customer satisfaction through exceptional service with each order.
- Spearheaded creation and publication of store’s inaugural catering book, boosting sales by 89%.
- Operated heavy machinery in deli and bakery to ensure smooth production processes.
- Facilitated back-of-store sales and served as cashier to enhance operational flexibility.
Caregiver
Culver Meadows-Traverse City, MI
Traverse City
09.2009 - 03.2011
- Coordinated start of night shifts to optimize medication passes and meal preparation efficiency.
- Managed residents’ treatment plan creation, ensuring implementation of necessary changes for better care.
- Structured daily schedules and activities for residents, improving progress monitoring.
- Fostered professional relationships while setting realistic goals, achieving 99% resident engagement.
Education
Bachelor's Degree - Psychology
Colorado Technical University
Online01.2026
Associate's Degree - Psychology
Northern Michigan Community College
Traverse City, MI01.2016
Skills
- OMedical records management
- Typing proficiency
- Sales expertise
- Medical billing and coding
- Patient intake processes
- Multi-tasking abilities
- HIPAA compliance
- Communication skills
- Digital communication strategies
- CPT and ICD-10 coding
- Social media management
- Clerical skills
- Computer proficiency
- Insurance verification processes
- Customer service excellence
- Microsoft Office suite proficiency
- Critical thinking abilities
- Medical terminology knowledge
- Handling multiple phone line
- Problem solving
- Effective communication
- Data analysis
Certification
- Food Handler Certification
- First Aid Certification
References
References available upon request.
Skills Development Sabbatical
- October 2019 to Present
- Obtaining bachelor’s degree in clinical psychology at Colorado Technical University, online.
Career gap
- April 2011 to December 2011
- Primary care provider for children at home
Timeline
Web Support Help Desk
Morley inc
10.2024 - 04.2025
Remote Customer Service Representative
Morley Companies-Remote
05.2023 - 10.2024
Lab Technician
Addiction Treatment Services-Traverse City, MI
02.2018 - 09.2019
Rehabilitation Specialist
NeuroRestorative-Traverse City, MI
09.2016 - 06.2017
Deli Clerk, Cashier, Delivery Driver
Franciscos Market and Deli-Traverse City, MI
04.2015 - 03.2016
Deli Clerk
Oleson's Food Market-Traverse City, MI
01.2012 - 01.2015
Caregiver
Culver Meadows-Traverse City, MI
09.2009 - 03.2011
Bachelor's Degree - Psychology
Colorado Technical University
Associate's Degree - Psychology
Northern Michigan Community College
Similar Profiles
Misty QuirkMisty Quirk
CSR2-claim Specialist at Morley Companies/Blue Cross Blue Shield of MICSR2-claim Specialist at Morley Companies/Blue Cross Blue Shield of MI
Martin CadenasMartin Cadenas
Journeyman Carpenter at Morley BuildersJourneyman Carpenter at Morley Builders
Nicole RedlawskNicole Redlawsk
Customer Service Representative at Morley CompaniesCustomer Service Representative at Morley Companies
Mathew KaragozianMathew Karagozian
Oiler at Zupin CraneOiler at Zupin Crane
Saraisa GuzmanSaraisa Guzman
Phlebotomist at Munson Medical CenterPhlebotomist at Munson Medical Center