Kelys Agee
Spring,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Entrepreneur in Residence
MariElaine Custom Creations
Spring, TX
01.2021 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Set direction to establish desired image for business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept up-to-date on regulatory changes affecting business operations.
- Developed and updated website and social media profile pages to market resin designed products.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Spring High School
Spring, TX06-2023
Some College (No Degree) - Science Education
Lone Star College System
Spring, TXSkills
- Good Judgment
- Performance Tracking and Evaluation
- Customer Relationship Management
- Professional and Courteous
- Schedule Oversight
- Decision-Making
- Problem Resolution
- Teamwork and Collaboration
- Customer Service
Affiliations
- Culinary
- FFA
Timeline
Entrepreneur in Residence
MariElaine Custom Creations
01.2021 - Current
High School Diploma -
Spring High School
Some College (No Degree) - Science Education
Lone Star College System
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