Kelys Agee

MariElaine Custom Creations

Spring, TX

01.2021 - Current

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Maintained schedule of class assignments to meet deadlines.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently.
Set direction to establish desired image for business.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved issues quickly through meticulous research and quick decision-making.
Kept up-to-date on regulatory changes affecting business operations.
Developed and updated website and social media profile pages to market resin designed products.
Resolved customer inquiries and complaints requiring management-level escalation.