Ke'Mari Lightner

Fort Mill,SC

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

– Maya Angelou

Summary

High school early graduate with a proven track record of consistently surpassing expectations. Strong desire to expand knowledge and improve skills within a retail environment. Flourishes in fast-paced settings and easily adjusts to changes, while maintaining an unwavering dedication to providing exceptional service. Demonstrates unwavering confidence in abilities and is motivated to make a positive impact and cultivate personal growth as an integral part of a dynamic team.

Overview

years of professional experience

Work History

Customer Service Representative

Mo-Fish & Seafood Market

12.2023 - 12.2024

Resolved customer complaints with empathy, increasing customer loyalty and repeat business.
Maintained composure in high-stress situations, resolving disputes effectively and professionally.
Enhanced operational efficiency by managing mail/package deliveries, filing documents, and ensuring store supplies were stocked.
Provided a seamless customer experience by accurately taking and confirming an average of 50 orders daily, leading to improved customer satisfaction ratings.
Proactively assisted customers by answering inquiries about products and services, fostering a positive shopping experience.

Babysitter

Private Family

06.2021 - 12.2023

Developed engaging, age-appropriate activities that fostered creativity and learning, leading to positive developmental outcomes.
Maintained open and consistent communication with parents, ensuring alignment on children's needs and progress.
Managed minor conflicts effectively, creating a safe and positive environment for children.
Demonstrated strong multitasking abilities by balancing multiple children’s needs while maintaining organization and safety, supervising an average of 3 children per session.

Church Volunteer

Gold Hill AME Zion Church

06.2022 - 11.2023

Led efforts in organizing and executing 10+ community charity drives and food distribution events, benefiting over 500 local families.
Strengthened community engagement by effectively communicating and coordinating church events with members.
Assisted in setting up and managing special church events, ensuring seamless execution and participation.

Shadow Experience

LPL Financial

09.2019 - 02.2020

Gained hands-on exposure to financial services by assisting in daily operations, developing key industry insights.
Built an effective professional network through job shadowing, enhancing interpersonal and networking skills, connecting with 10+ industry professionals.

Skills

Effective Communicator
Jolly Attitude
Team Player
Adaptable
Strong Interpersonal Skills
Effective Problem-Solving

Time Optimization and Deadline Adherence
Capable of Moving and Lifting Heavy Objects Up to 50 pounds
Reliability
Customer service
Workplace cleanliness

Education

No Degree -

Fort Mill High School, Fort Mill, SC

12-2024