Summary
Overview
Work History
Education
Skills
Awards
Timeline
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TONASHA WALKER

Jacksonville,FL

Summary

Dynamic and adaptable professional with a robust background in customer service, security, and transportation. Proven expertise in customer interaction, order management, and maintaining high standards of cleanliness. Skilled in access control, surveillance, incident response, vehicle management, and cash handling. Committed to leveraging a diverse skill set and strong work ethic to contribute meaningfully in an entry-level position.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Solera
09.2024 - 03.2025
  • Handle inbound and outbound calls to assist customers with inquiries related to vehicle sales, service appointments, financing, and general dealership information.
  • Address and resolve customer concerns or complaints promptly and professionally.
  • Schedule service appointments and test drives for customers.
  • Coordinate with dealership departments to ensure availability.
  • Provide information about promotions, warranties, and dealership events.
  • Forward potential sales leads to the sales team.
  • Maintain accurate records of customer interactions, including call logs and follow-up actions, using dealership CRM software.
  • Conduct follow-up calls to ensure customer satisfaction after service or sales interactions.
  • Encourage repeat business by promoting dealership loyalty programs.
  • Escalate complex issues to the appropriate department for resolution.
  • Offer alternative solutions when necessary.

Security Guard

Allied Universal Security
10.2022 - 07.2024
  • Verified identification documents presented by individuals entering the facility as part of routine security procedures.
  • Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Offered customer service assistance to visitors, providing directions and information.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

Driver

Florida Fleet
01.2022 - 10.2022
  • Operated vehicle following road safety rules and company service protocols.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Reported any vehicle malfunctions or accidents immediately to management.

Cashier

Sam's Club
09.2020 - 12.2021
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits, or change due to customers.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Vocational -

Security And Protective Services Critical Awareness
11.2022

High School Diploma - undefined

Richmond Hill High School
Richmond Hill, GA
05.2019

Skills

  • Sales enhancement
  • Beverage crafting
  • Food handling skills
  • Cash management
  • Proficient in POS system usage
  • Personable interaction skills
  • Strong mathematical proficiency
  • Effective workflow management
  • Skilled in operating espresso machines
  • Outstanding customer support
  • Effective communicator
  • Efficient order processing
  • Point of sale operation
  • Collaborative team member

Awards

Baker, Social media content creator

Timeline

Customer Service Representative

Solera
09.2024 - 03.2025

Security Guard

Allied Universal Security
10.2022 - 07.2024

Driver

Florida Fleet
01.2022 - 10.2022

Cashier

Sam's Club
09.2020 - 12.2021

High School Diploma - undefined

Richmond Hill High School

Vocational -

Security And Protective Services Critical Awareness

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