Brandie Robbins
Linwood,NC
Summary
Dynamic customer service professional with proven conflict resolution and sales enhancement skills, honed at Arbys Restaurant. Successfully resolved customer complaints, fostering loyalty and repeat business. Adept at upselling and effective communication, I consistently contributed to sales growth while maintaining professionalism under pressure. Passionate about delivering exceptional service and team leadership.
Work History
Customer Service Representative
Arbys Resturant
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Shift Manager
Hardee's of Rockwell
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Skills
- Conflict resolution
- Customer service
- Sales enhancement
- Product knowledge
- Upselling techniques
- Effective communication
- Team leadership
- Problem solving
- Time management
Timeline
Customer Service Representative - Arbys Resturant
Shift Manager - Hardee's of Rockwell
EAST ROWAN - ,
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