Open To Work
CHRISTINA LEWIS
Willis Towers Watson
Dallas,TX
Work Preference
Desired Job Title
Customer Service RepresentativeCustomer Service Agent (WFH)Loss Prevention SpecialistSecurity Guard
Work Type
Full TimeGig Work
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursCareer advancementCompany Culture
11
years of professional experience
Seeking to obtain a position as a Customer Service Representative where my skills and experience will be utilized.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
2 Years 2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, providing timely support to enhance customer satisfaction.
- Collaborated with team members to streamline service processes and improve response times.
- Educated patients on healthcare services and procedures to enhance understanding and satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
1 Year 1 Month
- PES: Inbound calls from customers of Extend Health/Via Benefits wanting to obtain health insurance, find new plans, verify personal data to enter account, update account information, give updates on account, transfer to the department requested.
- Documents needed for claims
- CSR: Inbound calls from customers of Extend Health/Via Benefits in the Reimbursement Department provided update of information from customers portal advice of any needed documents for claims answer all questions and direct to other departments for more assistance
Customer Service Agent (WFH)
4 Months- Inbound calls from customers seeking assistance with the FEMA Claim.
- Verify applicant account. Provide updates on applicant case entry.
- Gather pertinent information on cases includes estimates and supporting documents.
Loss Prevention Specialist
1 Year 2 Months- Safely apprehend and detain potential shoplifters.
- Documenting theft and other security violations.
- Reviewing inventory and stock and investigating suspected pilferage by employees.
- Maintaining a safe and secure environment for staff and guest all internal and external theft.
Security Guard
1 Year 11 Months- Monitored alarms and security cameras.
- Assumed overall responsibility for the safety and security of designated areas.
- Ensured all employees and visitors have proper credentials for accessing building.
- Assisted employees and visitors with any concerns they might have.
- Completed incident reports and required documentation of all security incidents.
Department Manager
2 Years 10 Months- Ensured proper training of 10 associates in current procedures and job duties.
- Maintained a positive work ethic by setting an example.
- Resolved customer care complaints and concerns.
- Maintained cleanliness and ensured proper inventory of items in department.
Material Handler
10 Months- Loaded and Unloaded trailers.
- Scanned and labeled merchandise.
- Picked, packed and merged orders
- Maintained a clean and tidy work area.
- Performed all duties in a safe and efficient manner.
Education
Level 2 Security License
High School
Skills
Customer Service Skills
Retail Sales
Retail Management Skills
Inbound and Outbound Call Center
Proficient Security Guard Skills
Organizational Skills
Team Player
Effective Communicator
Store Management Experience
Very Dependable
Reliable
Loss Prevention Experience
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Willis Towers Watson
02.2023 - 04.2025Read More
Willis Towers Watson (Extend Health)
01.2022 - 02.2023Read More
Customer Service Agent (WFH)
Apex Staffing Solutions (FEMA)
01.2022 - 05.2022Read More
Loss Prevention Specialist
ROSS Dress for Less
01.2019 - 03.2020Read More
Security Guard
Allied Universal Security Services, Systems and Solutions
01.2017 - 12.2018Read More
Material Handler
KOHL’S
03.2014 - 01.2015Read More
Department Manager
WAL-MART
02.2014 - 12.2016Read More
Hillcrest High School
High School
Read More
Level 2 Security License
Read More