Summary
Overview
Work History
Education
Skills
Timeline
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Kemba N. Anderson

Clementon,NJ

Summary

Accomplished professional with 10+ years' experience proven success in operations and building relationships. Able to construct innovative strategies that drive the vision and mission of the organization while aligning with financial and operational objectives. Possess diverse experience in human resources management, financial administration, and operations excellence, with success pioneering effective programs that catalyze lucrative results. Seeking to partner with a establish organization to improve performance, engage communities, and affect positive change.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Medical Guardian
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Managed high call volume with exceptional professionalism and efficiency.

Mortgage Loan Processor

Wells Fargo Bank, N.A.
01.2020 - 09.2022
  • Improved loan processing time by streamlining the application review process and enhancing communication with clients.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
  • Developed strong working relationships with real estate agents, further expanding referral networks for the company.
  • Mitigated risk exposure for the organization through careful evaluation of applicant creditworthiness before proceeding with the loan process.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.

Personal Banker

Wells Fargo Bank, N.A.
12.2016 - 12.2019
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.

Bank Teller

Wells Fargo Bank, N.A.
11.2015 - 12.2016
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Education

Business Administration And Management

Atlantic Cape Community College
Mays Landing, NJ
05.2015

Skills

  • Regulatory Compliance
  • Strategic Planning and Analysis
  • Staff Leadership/Performance Management
  • Business Marketing/Product Sales
  • Communications (Written/Oral)
  • Recruiting and Staffing Initiatives
  • Customer service/Retention

Timeline

Customer Care Representative

Medical Guardian
02.2023 - Current

Mortgage Loan Processor

Wells Fargo Bank, N.A.
01.2020 - 09.2022

Personal Banker

Wells Fargo Bank, N.A.
12.2016 - 12.2019

Bank Teller

Wells Fargo Bank, N.A.
11.2015 - 12.2016

Business Administration And Management

Atlantic Cape Community College

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Kemba N. Anderson