Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alyssa Navarro

Dallas,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Maximus Call Center
WFH (Athens Location), TX
12.2023 - Current
  • Provided accurate, valid, and complete information to customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.

Assistant Manager

Argon Medical Devices
Athens, TX
07.2023 - 12.2023
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.

Veterinary Technician Assistant

Veterinary Medical Center of Athens
Athens, TX
04.2023 - 07.2023
  • Assisted veterinarians with routine examinations, treatments, and minor surgeries.
  • Administered medications as prescribed by veterinarian.
  • Restrained animals during examination or treatment.
  • Performed laboratory tests such as fecal exams, urinalyses, and heartworm tests.
  • Maintained medical records and updated patient files.

Overnight Stock Associate

Walmart
Greenville, TX
05.2022 - 04.2023
  • Maintained accurate inventory of stock levels throughout the night.
  • Stocked shelves with incoming items and removed outdated products.
  • Loaded trucks for delivery of merchandise to other stores or warehouses.
  • Adhered strictly to company policies regarding security protocols.
  • Provided guidance and training to new employees on stocking procedures.

Education

Associates - Veterinary Technology

Penn Foster
Online
01-2024

Bachelor of Science - Nursing

Texas A&M University - Commerce
Commerce, TX

Skills

  • Adherence To High Customer Service Standards
  • Customer Success Management
  • Customer Service Excellence
  • Filing And Recordkeeping
  • Managing File Systems
  • Data Entry Skills
  • Service Standard Compliance
  • Hipaa Understanding
  • Patient Management
  • Regulatory Compliance
  • Good Communication Skills
  • Work order processing
  • Cost Control
  • Quality Control

Certification

  • Working towards Property and Casualty License
  • Veterinary Technician Assistant
  • OSHA Certification

References

References available upon request.

Timeline

Customer Care Representative

Maximus Call Center
12.2023 - Current

Assistant Manager

Argon Medical Devices
07.2023 - 12.2023

Veterinary Technician Assistant

Veterinary Medical Center of Athens
04.2023 - 07.2023

Overnight Stock Associate

Walmart
05.2022 - 04.2023

Associates - Veterinary Technology

Penn Foster

Bachelor of Science - Nursing

Texas A&M University - Commerce

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Alyssa Navarro