Kemberly Venus
Port Richey
Summary
Seeking an entry level position in the medical field, working with the elderly. 10 years of experience leading others. Demonstrate compassion, kindness and empathy to those I serve and work with. Able work under high stress and time sensitive work environments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Inbound Sales Representative
Centerwell pharmcy
Coconut Creek
04.2025 - Current
- Managed inbound customer inquiries regarding pharmacy services and products.
- Processed prescription orders efficiently using pharmacy management software.
- Resolved customer complaints with empathy and professionalism to enhance satisfaction.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Assisted customers with placing orders over the phone or online.
Dispatcher
Marion county operator
Ocala
04.2019 - 07.2024
- Coordinated emergency response efforts across multiple departments and agencies.
- Managed communication between field units and central operations efficiently.
- Utilized dispatch software to track and allocate resources effectively.
Customer Service Representative
T-Mobile
Fort Lauderdale
10.2013 - 07.2019
- Assisted customers with account inquiries and service-related issues.
- Provided detailed information on T-Mobile products and services to customers.
- Collaborated with team members to improve customer satisfaction strategies.
- Managed customer complaints by offering solutions and alternatives promptly.
- Educated customers on billing processes and payment options effectively.
CNA
Caregiver nursing home
Fort Lauderdale
02.2013 - 01.2018
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for all residents and staff.
- Documented patient care activities accurately in electronic health records.
- Collaborated with team members to ensure quality resident care and comfort.
Education
Medical Assistance -
Florida Career College
Miami, FL 04.2020 - 05.2022
Coconut Creek Senior High School -
Coconut Creek Senior High School
Coconut Creek, FloridaEducation Certifications
- SafeServe State of Florida Food Handlers Certification, 05/01/22, Tampa, Florida
- Coconut Creek Senior High School, 2013, Coconut Creek, Florida, Will discuss at interview
Key Areas Of Achievement
- Adept at inspiring confidence, calm under pressure, with accountability, credibility and authenticity.
- Excel in fast paced environment, working well with a team or independently to achieve preset goals and consistently exceed expectations.
- Significantly improved staff morale and teamwork, resulting in high productivity and overall production for entire organization.
Timeline
Inbound Sales Representative
Centerwell pharmcy
04.2025 - Current
Medical Assistance -
Florida Career College
04.2020 - 05.2022
Dispatcher
Marion county operator
04.2019 - 07.2024
Customer Service Representative
T-Mobile
10.2013 - 07.2019
CNA
Caregiver nursing home
02.2013 - 01.2018
Coconut Creek Senior High School -
Coconut Creek Senior High School