Hi, I’m
Kemberly Ziegenhorn
1425 W. 6th St. Nevada,IA
Summary
Forward-thinking motivational professional with a strong background directly interfacing with the veterinary, medical and customer service industry. Organizational project management with results-oriented partnerships exercising discretion and independent judgment. Experience stepping into roles quickly with excellent research, technical and problem solving skills. Proactive leader with strengths in working under pressure with time sensitive and detailed documents.
Overview
10
years of professional experience
Work History
Self-employedPeoria, IL
Business Owner/Operator
08.2013 - Current
Job overview
- Managed operations budgeting, accounts payable and accounts receivable.
- Kept up-to-date on regulatory changes affecting business operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Resolved issues quickly through meticulous research and quick decision making.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed estimates for client services based on in-depth knowledge of labor and material expenses.
- Completed accurate and efficient data entry and database updates to support business operations.
Regency Beauty Institute Peoria, IL
Campus Manager
Job overview
- Maintained profitable business operations with optimized costs and expenses with 80% turnaround.
- Coordinated with corporate office to handle campus audits with NACCAS ensuring all student files were 100% accurate to maintain state funding.
- Generated progress reports to track trends in instruction and student progress.
- Maintained profitable business operations with optimized payroll and expenses.
- Developed and enhanced departmental and program learning objectives and instructional learning tools.
- Authored reports outlining program accomplishments, statistics and performance data.
- Scheduled staff or speakers and coordinated facilities to plan logistics for program lectures.
- Investigated issues impacting student happiness and implemented corrective actions for issues such as payment problems and attendance.
- Handled new enrollments by entering sensitive data and reviewing information for accuracy.
- Consistent enrollment rate of 98 percent
JCPenneyPeoria, IL
Operations Manager
Job overview
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling of 30 plus employees, training and HR processing.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Contributed to proposal and contract development, negotiations and meetings.
- Multiple software applications within unit.
Education
Oehrlein School of CosmetologyEast Peoria, IL
from Business Management
10.1997
Regency Beauty Institute Peoria, IL
from Teacher Education, Multiple Levels
Illinois Central CollegeEast Peoria, IL
Some College (No Degree) from General Studies
Metamora High SchoolMetamora, IL
High School Diploma
Skills
- Inbound and Outbound Calling
- Medical Data Management of Veterinary and Podiatry
- CRM Software
- Customer Account Management
- Effective Multitasking
- Medical Data Confidentiality
- Systems Implementation
- Verbal and Written Communication
- Process Improvement Strategies
- Team Collaboration
- Conflict Resolution
- Project Management
Timeline
Business Owner/Operator
Self-employed
08.2013 - Current
Campus Manager
Regency Beauty Institute
Operations Manager
JCPenney
Oehrlein School of Cosmetology
from Business Management
Regency Beauty Institute
from Teacher Education, Multiple Levels
Illinois Central College
Some College (No Degree) from General Studies
Metamora High School
High School Diploma
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